"The hotel was comfortable, and breakfast was good.2023-01-02"
"This hotel was horrible. Just 2 miles from downtown, and close to the VA hospital and a technical college, but it was located in a bad part of town. The building was old, dingy, and smelly, with poor ventilation and AC. Even the employees were perspiring. Only 1 elevator worked, and our room was at the end of a long hallway. The key card didn't work, and the door was chipped near the lock. We didn't feel safe and decided not to stay, though the staff was kind and apologetic. Don't stay here.2022-08-06"
"Close to downtown. The rates were reasonable. Clean room and friendly hotel staff. This is a good choice.2016-10-14"
"The hotel was clean, and I felt safe. Not that close to the airport, but the shuttle got me there in less than 15 minutes.2023-05-26"
"The room I reserved wasn't available, so the hotel clerk gave me 2 adjoining rooms with king beds. I also got meal discounts for our group. The staff was helped and tried to make our stay as pleasant as possible. Good breakfast. If you plan to eat at Benihana, get a reservation; it's popular and busy.2021-09-15"
"The hotel was clean, and the employees were friendly and smiled. Bring a swimsuit.2021-09-03"
"Conveniently located hotel. The beds were comfortable, and the employees were friendly. The pool didn't seem to be heated.2018-05-08"
"This hotel was worth every penny, and the location was close to everything. Nice, clean room and friendly, welcoming staff.2018-05-07"
"This hotel is a wonderful place. Close to everything and easy to access. It was right by the mall, but so quiet I didn't notice any traffic. The staff was friendly and helpful in every way; they even knew my name and greeted me every time I walked by the front desk. Breakfast was good and available until 10 AM. The only disappointment was that the pool wasn't heated. Other than that, my stay was great.2018-04-26"
"A typical hotel stay. All the employees I encountered were friendly and helpful. I loved the pre-bagged ice and filtered water stations across from the elevators. Dinner at the on-site restaurant was mediocre.2017-05-08"
"Best hotel stay ever, but there was no complimentary breakfast.2016-05-30"
"Great location. The hotel staff was friendly.2016-05-27"
"Quality hotel with superior customer service. Unfortunately, a homeless man approached my young daughter at the baggage drop-off area, and management didn't do much to protect guests. If not for that experience, I would have rated this hotel highly.2018-07-07"
"I had a wonderful experience at this hotel. Walk to downtown events, fabulous restaurants, and a little grocery store. All the employees were nice and helpful, and greeted us by name every time we entered or exited. Great breakfast staff, too. You'll be pleased if you stay here.2017-02-21"
"The hotel was clean, and the staff was quite friendly. Be aware that there are 2 Marriott hotels within a few blocks; I initially went to the wrong one.2016-12-25"
"Walk to many amenities. Great rates. The hotel was clean, and the parking area was safe.2020-04-28"
"The staff was fantastic. The bartender even offered to go pick up my dinner so I wouldn't have to walk alone in the dark in an unfamiliar area. Just 3-4 blocks from the waterfront and restaurants. Stay at this hotel.2019-11-09"
"The hotel room and especially the bathroom weren't clean, but the hotel staff was friendly.2017-06-28"
"The hotel was horrible. It smelled like smoke and wasn't clean at all. Don't stay here.2020-11-11"
"An awful experience. There was no TV in the room, so we were moved to a room where the toilet ran all night. We were told that maintenance workers weren't available at night. The AC kept shutting off, and no one knew how to fix anything. We cancelled the next night's stay and went to another hotel.2020-09-28"
"The room wasn't clean. The TV and phone didn't work. No bathroom mat, and there was hair in the bathtub. The hotel staff was lovely, but they were unable to do anything about the problems because there were no maintenance workers on site. I cancelled my 2nd night. Don't stay here.2020-09-07"
"I loved this hotel. It's a great place.2021-08-22"
"Right off the interstate. Clean room and common areas. The room had everything we needed, but the TV remote control didn't work well.The hotel staff was friendly, but the check-in clerk was a bit overwhelmed. Nice bar and restaurant. Ask for a room away from the interstate if you want less noise and a cool view of downtown.2017-06-25"
"Walk to the Clinton Presidential Center. The hotel was clean and well-furnished, but the front desk clerks didn't offer directions or information about the property.2015-09-03"
"Not a good value. The AC was loud and didn't work well, and there were ants in the room. I had to repeatedly ask for towels. The key card stopped working twice. The hotel staff was rude and didn't greet us when we arrived. Breakfast was an apple and yogurt in a sack. We weren't informed that we had to make reservations to use the pool, so I had some disappointed kids.2021-03-22"
"The hotel was clean and well-kept, and some areas were renovated to high standards. Walk to restaurants. Stay here.2021-02-02"
"Great hotel. The staff immediately took care of a small issue with the comforter and comped our breakfast. Fantastic staff and hotel. Definitely stay here.2018-01-09"
"Easy to find from I-40, but be prepared to find dining elsewhere. I had a problem with ants in the room the 2nd night. The hotel employees were nice and helpful. Check-in was efficient. Dining options were limited due to Covid, but I had a good burger and the service was good.2021-08-25"
"Great hotel. The front desk clerks were polite and helpful, even though we didn't arrive until 2:30 AM. We were given complimentary breakfast tickets, which was a highlight. The cafe staff was extremely busy, but the manager was polite and patient.2016-07-09"
"Close to everything, and just a 15-minute drive to a Bass Pro shop. The room and service were nice, and the restaurant food was good.2016-02-15"
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.