"The hotel was old, and the mattresses needed to be replaced. The room wasn't at all clean. The side tables needed to be wiped down. There was hair on the shower wall, and the toilet seat was loose. The bathtub needed scrubbing. The front desk clerk was nice and helped us tremendously. And the restaurants on either side of the hotel were awesome. Find a different place to stay.2020-07-21"
"The lobby was high-end, but the room was below average. It was small and shabby. We asked for more pillows, but the hotel clerk said none were available.2016-07-05"
"Good location with easy access to the interstate and public transportation. The hotel staff was friendly, thorough, and efficient. Easy parking.2016-06-11"
"The only problem I had was that the TV didn't work. I called the front desk, and the clerk said someone could be sent up to fix it. Since I was in my pajamas, I decided against it. All the hotel employees were friendly and professional.2015-11-25"
"The AC in our room didn't work. We asked for extra pillows and were refused, and the same thing happened in the morning when we asked for extra towels. This hotel had terrible customer service.2015-09-18"
"Located in a safe area and easy to find. The hotel staff was cordial and helpful, and answered my questions about the zoo. The restaurant was pricey, but it was clean and the food was good. Consider staying here, though it's a hike to the river.2017-08-03"
"Located within blocks of major attractions. I loved staying at this hotel. The foyer was beautiful, and my room felt luxurious. I'd definitely stay again. Consider upgrading to a lake view room. I'd definitely stay here again.2017-05-18"
"Close to museums, the planetarium, and Northerly Island First Merit Pavilion. Nice, clean, modern room. There was a little parking lot next door that cost $45 per night. It was a total breeze staying at this hotel.2015-08-10"
"Great location. The room was wonderful. Stay at this hotel.2015-07-31"
"The hotel was OK; it was rather expensive, but the location was good. The room was clean. I loved having 2 bathrooms, although one of them had an awful smell. Check-in was quick, but the clerk was kind of snooty and didn't give me accurate information about parking options.2019-06-13"
"Easy access to Soldier Field. We liked that the hotel has charm and history with modern amenities. We had trouble connecting to the Internet.2016-05-31"
"Typical, overpriced downtown hotel with limited amenities. The rooms overlooking Michigan Ave. have a great lake view, but poor soundproofing.2015-05-29"
"The room was right next to a construction site, and the noise was loud. The hotel staff was accommodating about our request for a room change. There was only one set of towels in the new room, but the housekeeper gave me more.2017-11-03"
"The hotel was clean, and the staff was hospitable and informative. They provided us with maps and restaurant suggestions. The restaurant was closed for renovations during our stay.2016-08-23"
"Decent hotel room. The staff was polite. Valet parking is pricey; I paid to park in a public lot instead.2016-06-26"
"Good hotel, but the room and bathroom were small, and parking rates were very high.2015-11-09"
"The heater in the hotel room didn't work well. There was mildew in the shower.2015-04-22"
"The hotel was nice and clean, and convenient to the mall. Book it.2021-07-22"
"The hotel staff was great. Get a parking pass at iParkit.2021-01-22"
"The hotel had great employees.2021-01-20"
"Great location with lots of restaurants nearby. The rates were reasonable. The hotel was clean, and my 19th floor room was quiet and more spacious than I expected for a restored, historical building. The bed and pillows were comfortable, though the bedsheets were a little rough. Good water pressure and plenty of hot water. Everything worked well. The front desk clerks were helpful and friendly. The CTA Blue Line to the airport was just a few blocks away and only cost $5.2019-05-20"
"We had a great stay. The hotel staff was helpful and even accommodated our request to check in early. Walk to all the attractions. We'll stay here again.2019-03-30"
"The room was clean, and the hotel staff was friendly.2021-12-19"
"I got to the hotel only to find out they didn't have an Internet connection. I had to find public WiFi sources to get my work done, which was inconvenient.2021-05-14"
"Nice hotel. All the front desk clerks were respectful, knowledgeable, and courteous. Plenty of food in the area.2021-05-01"
"We had a wonderful stay at this hotel. It was clean and quiet, and close to the Philippine embassy and many shops. Good rates, too. You'll enjoy your stay.2021-04-09"
"Close to everything. The room was spacious, and the bed felt like a big down pillow. The hotel clerks were accommodating, professional, and courteous. I asked for a room with a bathtub and was upgraded to a room with a tub and separate walk-in shower. I asked about a microwave, and one was brought to my room. No housekeeping because of Covid. You will hear the elevated trains, especially if your room faces Wabash. Nice cafe around the corner. I had a most enjoyable stay.2021-01-24"
"The hotel was nice but expensive. We had a good stay.2019-03-24"
"The room was clean but quite small. We had a view of building walls and the heating and cooling units. The staff was professional. Parking cost $48, and the garage was 3 blocks from the hotel.2018-08-28"
"The location was great, and the hotel was reasonably priced.2019-07-16"
"The hotel was handy to Soldier Field. The heating control was an issue in our room. We enjoyed breakfast at the restaurant.2018-12-14"
"The room was clean, and the employees were extremely helpful. The hotel clerks went out of their way to help us with a parking issue. I'll definitely stay here again and highly recommend it.2017-11-21"
"I wasn't aware that the hotel was under massive renovation. We were disappointed by all the construction. The lobby was tiny, the elevators were extremely slow, and we didn't feel we got our money's worth. The location was the one great thing about it.2016-07-05"
"Close to Soldier Field and great restaurants. The hotel room was clean, and the bed was comfortable. Courteous check-in and checkout clerks. Great place to stay.2015-08-26"
Greektown, Little Italy, University of Illinois at Chicago, UIC Pavilion, US Cellular Field, United Center, Medical District, Jane Addams-Hull House Museum, Chicago Fire Academy, New Maxwell Street Market
To us, motels are smaller lodgings that have rooms you can enter directly from the parking area.
At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.