"I had to wait 2 hours after check-in time because my room wasn't ready. I had to insist on an upper-floor room near the elevator as requested when I made my reservation. The hotel manager was attentive and a pleasure to talk to. Breakfast was unacceptable. Some items weren't stocked. No cold cereal, and the hot food was either cool or over-cooked. Dishes ran low, and the pancake maker wasn't turned on. The attendant didn't do a good job.2021-09-23"
"The bathroom was filthy, and there was no housekeeping service during our stay. Breakfast was non-existent. Go to another hotel.2021-09-01"
"The bed was comfortable. I recommend this hotel.2018-04-05"
"The hotel was comfortable and not far from College of the Holy Cross. Nice staff, and the rates were OK.2016-10-23"
"I had a wonderful experience. The hotel had crackers, cheese, and fruit in the lobby at check-in, and snacks and water were delivered to our door after we checked in. I was pleased with the quality of service.2016-09-20"
"Less than 10 minutes from the shopping strip. This hotel was perfect for our needs. We came for a concert at DCU, which we could see from our window. The beds were amazingly comfortable. The bathroom was somewhat small, but was fine. Great assortment at the breakfast buffet, but it was a bit generic. I'd definitely stay here again.2016-02-29"
"The room was immaculate. The hotel clerk was helpful and knowledgeable, and we got a discount on the spot by mentioning we were there to tour Worcester Polytechnic Institute. Breakfast was a nice surprise.2015-10-18"
"My room wasn't ready at check-in time, and it was located near the noisy elevator and kitchen area. I must have had the noisiest room in the hotel.2015-10-14"
"Convenient to the highway and colleges. Hotel room was quiet, and the beds were comfortable. Friendly staff. Stay here.2015-04-04"
"Close to DCU Arena - my car was towed from the hotel parking lot, and front desk clerk said there was nothing she could do about it even though I was never given a parking pass to put in the window - manager wasn't on duty.2012-01-01"
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