"The hotel was a little expensive. It was clean and had lovely furnishings, but the whole building was cold, including my room. I couldn't get it to warm up. Breakfast wasn't included.2023-12-12"
"The hotel room smelled bad when I arrived. No free breakfast. There were plenty of stores in the area.2023-11-19"
"The hotel was outdated and not as clean as it could have been. No food service of any kind. We were given a list of restaurants within walking distance, but didn't feel safe walking in the area. We wouldn't stay here again.2022-01-11"
"Walk to restaurants, CVS, and Whole Foods. The front desk clerks were nice and helpful. Choose this hotel.2021-10-22"
"Nice hotel. There were restaurants within walking distance.2021-08-31"
"Great stay. The hotel was close to everything. Parking cost $41 per night, but there was a parking garage next door that charged a lower flat rate but with no in and out privileges.2020-12-22"
"Good hotel. It was nice and clean, and the staff was helpful.2020-08-11"
"I had a pleasant stay, but the hotel wasn't worth the price. The lobby and dining area were ultra modern, but the room needed updating.2020-01-26"
"This hotel is the place to stay if you're going on a cruise. It's less than a mile from the cruise port, and there was a shuttle available for a small fee. The staff was so friendly and accommodating.2019-12-27"
"Close to the cruise terminal, with a great shuttle service to the cruise ship. Check-in and checkout went smoothly.2019-09-14"
"The hotel was hard to access due to traffic, and the rates and food prices were high.2019-01-24"
"The hotel was a long ride from the airport, and no nearby restaurants were open at 10 PM. Quick check-in and pleasant front desk clerks.2019-01-08"
"The room was nice, and the hotel employees were pleasant. I had no issues.2018-07-04"
"Not a good value. There was a roach in the bathroom, and the hotel clerk brushed it off. Other than the valet staff, the employees weren't courteous, and I wasn't happy with the service. The shuttle to the cruise port cost $7. 2018-05-17"
"The staff provided great service. I recommend this hotel.2018-04-06"
"I really liked this hotel. It wasn't far from the cruise port, and we enjoyed being able to walk to places. The room was nice and clean. The only issue was that I wasn't told I had to sign up for the shuttle. Still, I highly recommend staying here.2017-10-31"
"A terrible experience. Don't stay at this hotel.2017-09-03"
"Great hotel.2017-07-24"
"Reasonably priced. We had a short but awesome stay. The room was clean. We had trouble with the cable TV, but a maintenance worker came right away and fixed the problem. The hotel clerks were pleasant. We enjoyed the pool and breakfast. Great place; don't think twice about staying here.2017-07-09"
"An average hotel.2017-06-13"
"Great hotel if you're having a procedure done at Bascum Palmer. The staff was wonderful, welcoming, and provided individual attention.2017-06-11"
"The hotel was OK.2017-04-24"
"The hotel had a good view. I enjoyed my stay.2016-12-19"
"My room on the 14th floor was nice, and the front desk clerks were attentive.2016-11-14"
"Nice, clean room, but the TV didn't work and the radio was cheap. Parking at the hotel wasn't guaranteed.2016-08-06"
"The hotel was adequate, and the room was clean and comfortable. The front desk clerk was helpful. The restaurant was nice but pricey. I didn't like having to pay to park.2016-07-04"
"Great customer service, but the hotel clerk said I could pay in cash and then my credit card was charged.2016-06-13"
"Convenient to the Port of Miami. The hotel was clean, and the entire staff was friendly and exceptional.2016-04-29"
"The hotel staff was nice and accommodating to the kids.2016-04-23"
"The staff was crabby and not helpful at all. Don't stay at this hotel.2016-04-14"
"The hotel staff was nice, and the bellhop was great. The shuttle got us to the cruise port quickly.2016-03-07"
"The hotel entrance was hard to find because it wasn't very visible from the road. The staff was friendly and helpful, and the valet service was excellent.2016-01-20"
"An excellent hotel.2015-12-03"
"Near the pier; it cost $5 to get to the cruise liners. The hotel was overpriced. The pool was out of order, though there was a pool nearby available to guests. The dining area was OK for pub food in the evening. We waited for service in the morning before being told we had to order at the counter.2015-11-21"
"Easy access to everything downtown. Great place to stay overall, but I was disappointed that there was no pool; I had to use the pool at a hotel across the street.2015-11-16"
"Hotel was close to Gusman Center. Good rates. Only had one armchair in the room. A lightbulb in one of the bedside lamps was burned out.2015-04-15"
"I arrived an hour after check-in and my room wasn't ready. The hotel clerk didn't apologize, just told me to wait. Later, I called the front desk to find out where I could get ice, but still had to search 3 more floors to find the ice machine.2015-03-06"
"An OK hotel, but I was disappointed that the pool wasn't open.2015-03-03"
"Disappointed with the service at this hotel. Try somewhere else.2015-02-06"
"Room was very clean. Excellent service. Great place to stay.2015-01-18"
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