- Best advice we can give you
Click the "Make Reservation" button only once. If you click this button two times, you will make two reservations. If you receive two email confirmations for one reservation, you have accidentally made a duplicate reservation. Please use the second email confirmation number to cancel the second reservation.
- Next best advice we can give you
Arrive early. The sooner you check into a hotel, the better your chances of getting a room or suite that matches your preferences.
- Are hotel rates for a room or per person?
Our hotel rates are for a room or suite for one night – not for each person in a room. Sometimes there is a small additional charge for more than one or two adults in the same room.
- Who is eligible for corporate rates?
In general, almost anyone who has a personal printed business card with a company name and address on it. However, if you have any doubts about your eligibility, send us the name of the hotel and city where you want to stay, and we will ask the hotel who is eligible for their corporate rates.
- Are state and local employees eligible for government rates?
In most cases, yes. Just bring your agency ID card with you. Again, if you have any doubts about your eligibility, send us the name of the hotel and city where you want to stay, and we will ask the hotel who is eligible for their government rates.
- Are military personnel eligible for government rates?
In almost all cases, yes. But we will be happy to call the hotel where you want to stay to confirm this. Just write us.
- How are child and senior defined?
If you're under 12, you're a child. If you're 65 or older, you're a senior.
If you're 12-17 or 55-64, then you may be a child or a senior. The answer varies from hotel to hotel and may affect your room rate.
Send us the name of the hotel and city where you want to stay, and we will find out how that hotel defines a child or senior.
- How can I be sure a hotel will accept my pet?
Send us the name of the hotel and city where you want to stay, and we will call the hotel about its current pet policy.
- No availability for dates requested
This message can mean that a hotel has no rooms available for the night you've selected ... or that the hotel requires you to stay 2 or more nights. If you increase the number of nights, you may find that rooms are available.
- Beware of making off-season beach reservations too early.
If you want to stay at a beach during its off-season, you may find that hotel rates drop as the off-season approaches. For example, the rates you see in June for October dates may be much higher than the same rates you see in late September.
Suggested strategy: Make a no-cancellation-fee reservation in June. Check again in late September to see if you can get a lower rate. If so, book a second reservation and then cancel your first reservation.
- Which credit cards can I use to make a reservation?
This also varies from hotel to hotel. When you make a reservation, click the arrow in the Credit Card Type box, and a list of the credit cards that hotel accepts will appear.
- Will my credit card be charged immediately?
Not in most cases. Your credit card is used simply to guarantee your reservation.
However, when you make a Discount Rate reservation, your credit card will be changed immediately.
- Can I use a debit card to make a reservation?
Yes. Any Visa or MasterCard debit card will be accepted. However, we do not recommend using a debit card to book, as the hotel may place a hold on your account to cover the potential balance of your stay. And the hold may not be released right away.
- How can I make a reservation by telephone?
Give us a call at 1-800-916-1392
- When can I make a telephone reservation?
24 hours a day, 7 days a week
- Can I change a reservation online?
You will soon be able to change reservations online. But for now, the best way to change a reservation is to make a new reservation, then cancel your first reservation.
- Can I cancel a reservation online?
Yes. Begin by clicking the blue "Cancel Reservation" button located near the top of every HotelGuides.com page.
- What should I do if I arrive at a hotel and find that I have a duplicate reservation?
Ask the check-in clerk to please cancel the accidental duplicate registration. If he or she refuses, insist on speaking to the hotel's general manager and then explain the situation. If this doesn't help, call our customer service office at 1-800-916-1392. And if you are not satisfied with the response you receive, send an email to service@hotelguides.com as soon as you can.
- Why can't I reserve more than 1 handicap accessible room at a time?
We're only able to sell inventory that a hotel has available and many hotels only have 1 handicap accessible room available at any given time. You will need to make separate room reservations in this case.
- My reservation for multiple rooms won't go through. Why?
If you're unable to complete a reservation for multiple rooms, it likely means the hotel doesn't have more than one of that room-type available for your requested dates of stay. You will need to make separate room reservations in this case.
- How can I contact HotelGuides.com by email?
Just write service@hotelguides.com
