Our Unique Hotel Ratings and Warnings

To help you have a better hotel stay, we clearly mark those hotels that have been rated highest and lowest by our previous customers.

You can find these ratings on our US and Canada city pages, along with guest reviews that provide additional information.

We also post red warnings for those few hotels that have failed to honor confirmed reservations, rates, or room types.

Example ratings and warnings: Downtown Charleston Hotels

Please help us improve our hotel ratings and warnings by responding to the short email survey you will receive two days after you check out.

Or simply write us about your experience at service@hotelguides.com.

Great overall experience. I also want to highlight their $50 rewards program. Be sure to check that.

- Brandon Vaughn

Why Book Here?
- Pay at hotel
- Live Agents
- Lowest price
- All Room Types Available
- Group Rates
See more reasons

Hotel Booking Tips

Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? -
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When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.