"Not a good stay. The AC barely worked, and it was hotter in the room than outside. The floors were dirty. The hotel staff was unprofessional.2020-07-07"
"The hotel staff was helpful and courteous. No complimentary coffee or breakfast, and food and beverage prices were expensive.2017-09-21"
"The room was starting to show its age, but the hotel was excellent and the common areas were well-kept. It was a quiet, elegant place. First-class staff; they were accommodating and helpful.2016-12-06"
"The hotel was clean. I had a good stay.2016-05-18"
"Clean, spacious hotel room with a comfortable bed. No microwave in the room, but I liked the Starbucks coffee. Good customer service. Meals were pricey.2016-03-04"
"Great hotel. The room and employees were nice. I highly recommend staying here.2022-09-09"
"Nice hotel with great customer service. Unfortunately, my room had no heat; we finally got a space heater, but it only warmed the room to 60 degrees. We froze the entire night and morning. The door lock didn't work, either, so we didn't feel secure.2018-01-06"
"Wonderful experience. The hotel was worth every penny, and the entire staff was beyond excellent. I highly recommend staying here.2017-12-28"
"A fantastic, world-class hotel stay from start to finish. I highly recommend it.2016-06-26"
"Close to stadiums and the QLINE station. The room was nice but small, and there was nowhere to hang clothes. No table or luggage rack. The carpet needed cleaning. I expected more luxury for the price. The valet staff was friendly.2017-09-22"
"The hotel staff was professional and laid-back. Great place to stay.2017-02-02"
"This was our worst hotel stay ever. The AC in our room barely worked, the alarm clock was from the 1960s, and there was no hot water. We told the front desk clerks; they said they'd call maintenance, but we never saw any maintenance workers. The room had 2 fridges, neither of which worked well, and the cabinet was dirty. The room wasn't carpeted. The hallways had dirty carpeting and scuffed walls. The vending machine in the hallway was empty, and the ceiling above it was torn out. We left early in the morning. Don't stay here.2019-09-25"
"The rates were a bit high, but the hotel was clean and comfortable. I recommend staying here.2018-03-14"
"Ideal location for the many events and attractions in the downtown area. The hotel staff was accommodating, courteous, and helpful.2017-10-30"
"The hotel was overpriced and outdated. The room was filthy and had a cockroach. The front desk staff offered to send us a gift card for our next stay, though we wouldn't stay again. Valet parking was expensive.2017-09-21"
"Centrally located downtown. Clean hotel with nice staff. It was a little pricey, though.2018-04-11"
"We were upgraded to a suite, so of course we felt special. The hotel staff was pleasant and attentive. Go for it.2017-11-22"
"I was disappointed that the hotel bar was closed when I returned from an event at 11 PM.2017-10-30"
"The hotel room was great, but the AC wasn't working. We called the front desk, and he sent someone up who did nothing but change the filter, which didn't fix the problem. The room got quite warm.2017-08-25"
"I really enjoyed my stay. The hotel was great personnel and wonderful amenities. I'd definitely stay again.2017-05-15"
"We had a pleasant stay at this hotel, and got a shuttle ride to our venue. All the employees were nice. We ate at the new on-site restaurant, and the food was good.2022-10-17"
"The hotel looked nice, but the room was dated. The carpet and bathtub were dirty, and the walls were stained. The bottled water in the fridge cost $3-$4, and both were half-empty. There was tape on the walls. The valet person was unfriendly and pushy, and parking cost $28 per night. There were noisy kids running around in the lobby. Find another place to stay.2019-08-20"
"An amazing experience. Great hotel; go for it.2018-10-15"
"The hotel was beautiful. The room was one of the nicest we've ever stayed in. The staff was friendly and helpful. We'll definitely stay here again.2018-08-03"
"We had an excellent hotel stay. The room was beautiful. The only issue was that the shuttle buss was full on the way back from the Wings game, so we walked back.2018-02-28"
"I enjoyed my stay, and the service was terrific. The blueberry pancakes at breakfast was great. The only negative was that my "atrium" view was of a concrete wall. I'd definitely stay here again and recommend it.2018-08-30"
"The hotel room was clean, the view was excellent, and the bed was comfortable. The front desk service was exceptional; the clerks handled all inquiries and problems in a friendly, courteous manner. The amenities looked great, but we didn't have time to use them. OK food at the restaurant, but the menu was limited. No continental breakfast. We were charged for an extra day of parking because of a late checkout, but we were able to sort that out. We recommend staying here.2019-07-21"
"We stayed at this hotel on New Year's Eve, and it was a horrible experience. The rates were too high, it took about a half hour to get a drink, and the bar ran out of basics. We ordered food at 10 PM, but the kitchen closed at 11 and we never got our food. Don't stay here.2018-01-03"
"Great hotel with clean rooms and friendly personnel.2017-10-23"
"I had a pleasant stay at this hotel, but the front desk staff wouldn't let my friend check in until I arrived and paid in full.2015-11-20"
"Nice, quiet hotel room. Loved the valet parking even though it was pricey. Quick cab ride to Ford Field.2015-09-30"
"The hotel was clean and attractive. The room was nice and comfortable, and I loved having a sofa. I recommend staying here.2018-11-27"
"I heard traffic noise all night, even on the 18th floor of the hotel. No hair dryer and not enough towels. The employees were great. Bring ear plugs.2018-08-07"
"Convenient downtown location; easy to access from highways. Good value. The hotel room was comfortable and quiet, and the employees were friendly and accommodating. This was the perfect place for us to stay after a Tigers game. Highly recommend.2016-09-13"
"Convenient to everything along the waterfront. I enjoyed my hotel stay, but the elevators were out of service. There were so many children in the pool that I couldn't use it. I absolutely loved the breakfast. Great place.2019-02-19"
"Great hotel. The room was clean and just like home, and the staff was excellent. Conveniently located, too.2017-10-30"
"Great location within walking distance to a lot of activities. Close to Cobo Center. Hotel needed updating. Room and bathroom were small. The refrigerator and microwave were a plus. Pleasant staff. The shuttle service was a bonus.2015-03-24"
"The hotel was beautiful, but the employees were downright rude. After checking out, I realized I'd lost my ID, and the clerk gave me attitude and wouldn't help me.2023-04-04"
"A decent hotel, but don't expect too much. The carpeting was smelly and looked unclean. The vending machine on the 4th floor didn't work during my 4-day stay, and no information was provided about other options. Housekeeping didn't answer the phone after 6 PM. The front desk clerks were courteous, and so were the housekeepers.2017-09-19"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.