"My room wasn't available when I arrived; I was told I'd get a call when a room was available. 4 hours later, I returned and was told a room was now available, though no one had called me. The toilet hadn't been flushed in the room; I was told someone would be right up, but it took a 2nd call and an hour. At checkout, the hotel clerk had trouble printing out my receipt. I asked if someone could take my ticket to the valet, but the answer was no. While waiting for the receipt, 3 families went to the valet ahead of us, making our wait longer. I was disappointed with the entire experience.2017-01-25"
"The decor in our hotel room was dated and disappointing, but the bed was comfortable and dreamy. Breakfast cost $18 per person. Wait until renovations are done.2016-12-08"
"Ideal location. Great place if you want to be right in the city. We had an amazing stay. We checked in very late, but the staff was nice and helped us with our bags. I'd totally stay again.2015-11-29"
"The hotel room was dark and felt dingy. The bathroom door was heavy and off its track.2022-03-07"
"Large, clean room with comfortable beds and excellent pillows. The staff was courteous. Walk to the aquarium, great dining, and other attractions. Stay at this hotel.2021-10-24"
"Perfect spot for going to the Passport Agency, and just a 15-minute walk to Mercedes Benz Stadium. The hotel was nice and clean, and the staff was pleasant.2021-05-05"
Pet friendly hotel
More > - allows dogs only - allows dogs up to 30 pounds in 3rd floor rooms, 1 dog per room - $80 per night fee for each dog. - July 2019 < Less
"The hotel was older, and the room was small but just right for me. The employees were so polite and helpful; they did everything possible to make sure my stay was exceptional.2022-07-03"
"We stayed to attend a concert, and when it was over the hotel kept 7 floors of guests from entering their rooms due to security. The bathtub spit out black water. Our room was on the 10th floor, and we had to go to the front desk 3 times to have our key cards re-set. No one greeted me at the Bistro for 10 minutes. The customer service needed improvement.2018-08-16"
"Great experience. The hotel was clean, and the staff was friendly. Convenient location, too. Stay here; it's a wonderful place.2017-11-16"
"If you like to smell marijuana, this is your place. I was assigned the wrong room, and the key card didn't work. The hotel and room overall were nice. Valet parking was terrible.2021-04-26"
"We had a comfortable stay. The room was clean, and we felt safe and secure. The hotel clerks were kind and helpful. We'd definitely stay here again.2021-04-20"
"The hotel was nice and extremely close to AmericasMart. There was an on-site restaurant, but no room service because of Covid. Both times we ordered food, the orders were incorrect and the food was cold. Eat somewhere else.2021-01-17"
"A pleasant experience. The hotel room was comfortable. Only had valet parking.2022-05-31"
"The check-in clerk was friendly, and the valet service was prompt and polite. A hotel employee got us coffee from the back room after breakfast ended, and even fixed them perfectly to our tastes.2019-12-16"
"Well worth a stay. The hotel was fabulous, comfortable, and pleasant.2019-08-19"
"My hotel room was so small I could hardly turn around. No chair in the room. The bathroom was too small for elderly travelers. Stay somewhere else.2024-02-08"
"Everything was clean and up-to-date. We didn't like that there were no window coverings in the bathroom. The hotel staff was friendly and professional. We walked to nearby restaurants and a Hawks game. We highly recommend staying here.2020-01-10"
"The room door lock was broken, so we were moved to another room and were promised the lock would be fixed promptly and we could move back to the original room. The 2nd room was extremely small and stuffy, with the smallest bathroom I've ever seen in a hotel. We got a call at 3 PM offering to move our things, but we instead agreed to be comped for one night. The hotel clerk was really nice.2019-12-09"
"The hotel had a nice breakfast bar with hot food. Bring your own snacks, though; the snacks in the lobby were expensive.2022-08-29"
"Great location; I was able to walk to everything. The staff was helpful and friendly. I had a pleasant stay and definitely recommend this hotel.2019-12-18"
"Centrally located downtown. Great hotel and breakfast, and the staff was friendly. Everything was exceptional.2019-10-28"
"The hotel was beautifully decorated and very clean. Amazing service and wonderful personnel. I felt more than welcome here. Definitely worth a stay.2020-12-03"
"All the employees were cooperative and helpful. I'll stay at this hotel again.2015-11-24"
"My hotel stay got off to a rocky start. I had to return to the front desk twice to get a key card that worked. The 3rd time, a housekeeper let me in the room. Other than that, my stay was good.2021-09-20"
"The hotel wasn't clean. There was trash in the hallway that wasn't picked up during our 2-night stay. The staff wasn't that friendly, and valet parking was overpriced since guests had to get their own vehicle. Look for other options.2018-06-19"
"Everything about the hotel was great. Room service was too expensive, though. I recommend staying here.2016-04-10"
"The room was a bit dirty, and there was a lot of traffic noise. The hotel employees were super friendly and a great help. My stay could've been worse.2023-01-12"
"The hotel clerk was awesome and accommodating; he was the best part of my stay. Renovations were going on, so be prepared.2021-11-09"
"There was someone lying on the hotel steps when I arrived, and there were shady-looking people in the area. There was nowhere to park. Absolutely do not stay here.2021-08-21"
"Walk to the Mercedes Benz Arena. The hotel was clean, and our room was exceptionally clean. Check-in was quick, but the clerks weren't exactly friendly or interested in answering our questions. A very average place; no glitz or glamour. Not worth the price.2023-05-01"
"While the hotel room was clean and spacious, there were almost no toiletries provided; just tiny bottles of shampoo and conditioner and a bar of soap.2022-09-29"
"The hotel was nice, and the staff was friendly. Good stay.2022-05-30"
"A wonderful experience. The staff was great and got me in my room quickly. Definitely worth the price. Great hotel.2018-01-03"
"Great experience. The hotel was clean and comfortable.2017-12-06"
"I loved the location of the hotel, but that's the only reason I'd stay there again. The breakfast buffet food was always cold, and the eggs weren't well-cooked. The restaurant staff was nice and helpful, though.2015-12-16"
"Literally every aspect of my 3-night hotel stay was perfect. Book it.2022-02-01"
"Not worth the price. The room was old and outdated, and there was a roach crawling up the wall. The parking deck ceiling was low. Don't stay at this hotel.2021-08-25"
"I had a pleasant hotel stay. The fridge was small, and there was no microwave, though. The housekeeper was so thoughtful, and the employees were all super friendly. Parking was too expensive, but other options were available that I generally liked.2019-04-01"
