"Beautiful old hotel, but ants were taking over the bathroom. The wall-mounted heater made almost as much racket as the guests that confused our room for theirs, and kept returning to try their key in our door. Very disappointed that there was no coffee when we got up, and we'd have to wait hours for any until someone arrived and brewed some. Excellent restaurant, but sleep somewhere else.2015-03-11"
"We left the motel a day early because the bed was so uncomfortable.2020-09-13"
"We were impressed with this motel. The room was clean, and the staff was courteous. We ordered food from the cafe, and it was delicious. I recommend staying here.2020-04-24"
"The motel was clean and quiet, and the rates were reasonable. Easy check-in and checkout. I didn't have any problems. The elevator was slow, and I wasn't sure it would make it where it was going.2020-01-14"
"The carpet in my motel room was dirty, and the bathroom door was broken. The diner was noisy late at night. Not a good experience.2018-10-23"
"We were pleased with the clean room and comfortable bed. The staff was really nice. The connected City Cafe was amazing. I loved that the motel was within walking distance of many attractions, and the free shuttle was convenient. My only complaint was the people hanging out in the parking lot asking for money. We'd stay here again.2018-05-31"
"This hotel wasn't worth the price. The AC was extremely loud when it came on, but the room was nice and clean. Every time I walked by the front desk, the clerk was eating. The elevator was shaky and seemed to be in need of repairs. Breakfast cost $10 per person, and drinks from the vending machine cost $3. Only had valet parking for $15.2019-09-08"
"We had a pleasant stay at this hotel. Parking was valet only. We'll stay here again.2019-01-03"
"We had a wonderful experience. The hotel staff greeted us in a professional and welcoming manner. There was a slight issue with our room, but it was remedied in minutes and we received 2 breakfast vouchers. There were shops and restaurants within walking distance. Don't hesitate to stay here.2017-08-02"
"Check-in was perfect, and the clerk was courteous and helpful with restaurant recommendations. I highly recommend this hotel.2016-08-11"
"Be prepared to pay for valet parking at this hotel.2016-08-07"
"Clean room and comfortable beds. All the hotel employees were so nice. I highly recommend staying here.2019-02-17"
"Good hotel stay overall. Check-in was quick and easy, and the staff was helpful and pleasant.2018-07-12"
"Close to everything. The hotel was clean, and the staff was friendly. I'd definitely stay here again.2017-07-08"
"Good location. The hotel was clean and comfortable, but the Internet connection was slow and I object to paying for high-speed Internet. Had to pay for parking also. Still, I had a pleasant stay.2017-01-17"
"Great room, pool, and breakfast. The hotel staff was friendly and accommodating. I was satisfied and highly recommend staying here.2016-06-01"
"I had a horrible stay. The hotel clerk was rude when we arrived, and the room was dirty and dusty. The carpet was awful, and the bathroom counters weren't clean. The restaurant server wasn't friendly and didn't believe me when I said I had a food voucher. Don't stay here.2021-04-16"
"This hotel is a good place to stay. I had a great experience.2018-06-20"
"I love this hotel. This was my 3rd stay, and each one has been excellent. The staff is friendly, and the location is right in the middle of activities. Stay here.2017-04-25"
"The hotel was clean, and the staff was helpful. Good choice; I'd stay here again.2017-03-01"
"We had a nice stay, though the room needed better soundproofing. No hair dryer, but one was brought to our room within 5 minutes. All the employees were friendly and helpful with anything we needed. The valet parking attendants were pleasant and quick. I highly recommend this hotel; you won't be disappointed.2017-02-21"
"The hotel was close to lots of attractions. The room was clean. Check-in was quick, though there were several people in line. Free wine and beer were available in the evening, and the coffee bar was excellent. Definitely stay here.2019-01-03"
"The hotel room was OK but needed refurbishing. Pleasant staff. Breakfast was better than I expected.2016-12-12"
"Nice hotel with helpful personnel. Stay here.2016-09-19"
"Clean, quiet hotel in a safe area. The staff was courteous. My stay was great.2015-09-24"
"Hotel was nice and clean. Check-in was quick. Nice experience.2015-02-10"
"A good, clean hotel with friendly personnel.2020-09-16"
"The hotel clerk was informative and accommodating. Enjoy your stay.2016-08-05"
"This is the perfect hotel to stay in during Riverbend. Book ahead to get a room with a balcony.2016-06-21"
"Great stay. The hotel was within walking distance of downtown attractions and restaurants. Our room even had a balcony, which was a special treat. We were able to stand there and listen to music from the Riverbend Festival. Stay here.2016-06-18"
"This hotel wasn't worth the price. It reeked of marijuana, and it was noisy in the hallways until 1 AM; lots of slamming doors. The pool and workout room were closed. I've stayed in worse, but I've definitely stayed in better.2021-04-28"
"Close to Ruby Falls. The hotel was nice and clean, but the mattress needed to be replaced. Breakfast was great.2019-08-13"
"The hotel was in a bad neighborhood. The mattress was worn and sagged in the middle. The desk lamp didn't work. There was no AC in the hallways, the side entrance door was dirty and unattractive, and there was a foul odor by the elevators. No surveillance cameras in the parking lot. Don't stay here.2016-07-24"
"The hotel room was a comfortable size, and the beds were comfortable. The electricity was out in half the room.2016-07-19"
"The hotel wasn't what I expected. The mattresses were hard and uncomfortable, and the pillows were ridiculously hard and lumpy. The bathroom flooded and we were quickly moved to another room. The hotel staff was warm, friendly, and apologetic, but I don't recommend staying here.2016-03-24"
"Our suit was clean, comfortable, and spacious, and the hotel clerk was cordial. The on-site restaurant was a nice perk on a cold, rainy night, and the staff gave us a sack snack to go. We recommend staying here.2019-01-26"
"We got to our hotel room to find the TV on, the bed covers turned down, and hair in the trash can.2017-06-28"
"Perfect hotel for our family, particularly since my husband is in a wheelchair. The staff was great and very helpful. Great place to stay; I'll definitely be back.2016-04-10"
"Convenient to downtown. The staff was helpful and friendly. The breakfast area got crowded by 8:45 AM. Great hotel if you're visiting the aquarium. I had a wonderful stay.2015-12-31"
"The hotel entry was updated and clean, but the room was dated and dirty. The employees were rude. We got our money back and left. Don't stay here.2018-06-29"
"The hotel room was damp and smelled moldy. The fridge was full of food from a previous guest. Minimal breakfast options, and the staff turned off the juice machine before my daughter was able to get a refill.2018-06-18"
"The hotel was fairly pleasant. I had no complaints.2017-03-27"
"The hotel room was clean and comfortable, and the employees were helpful with directions.2017-01-06"
"We had an amazing stay at this hotel. The staff was friendly and accommodating.2016-07-13"
"The motel had roaches, and there were cigarette burns on the linens. The pool was full of bugs. Don't stay here.2018-07-23"
"No service whatsoever at this motel. I wouldn't stay here again.2018-07-05"
"Good value. The motel was clean and quiet, and just 10 minutes from Ruby Falls and downtown. There was a McDonald's nearby, as well as a Dollar Store. The front desk clerks were kind and accommodating.2018-06-23"
"Good motel with nice employees. We enjoyed our stay.2016-09-12"
"The hotel room and amenities were nice.2023-04-01"
"Easy to access from I-75, and there was a gas station and Walmart right there. The hotel room was immaculate. The bed was comfortable, and the sheets smelled fresh. The AC worked perfectly. The window shade had a stuck pulley so we couldn't open it, but that was the only issue. The staff was friendly and went out of their way, and were accommodating to my dog. I'll stay here again.2023-01-31"
"The washcloths were stained, and we didn't get enough shampoo. The sink didn't drain well, but we reported it and it was repaired. The exhaust fan in the bathroom didn't work well. The hotel clerks were awesome; they were so friendly, welcoming, and professional.2019-12-01"
"The hotel room smelled like chlorine, and the bathroom was dirty. Stay somewhere else.2015-08-06"
"The hotel smelled dirty and smoky. The elevator was hot and smelled like smoke. Breakfast was bagels, and there was no creamer for the coffee. Spend a little more money and stay someplace cleaner.2017-07-10"
"My supposedly non-smoking room reeked of smoke. Don't book at this hotel if you want a truly smoke-free experience.2017-03-21"
"Great hotel. I enjoyed my visit.2016-02-28"
"We enjoyed our hotel stay, but when we returned our 2nd night, the room was very warm and the AC didn't work. The front desk clerk came and did something to the AC, and the room finally cooled off in the middle of the night. Not acceptable.2015-08-04"
"The beds were uncomfortable, and some of the employees were rude. Don't stay at this motel.2023-01-17"
"There was mold and dirt around both beds in my motel room, and I even found drug paraphernalia.2022-10-17"
"A comfortable but no-frills motel. The rates were fair. Close to the road, but I didn't hear traffic noise. The room was basic but clean, and the beds were comfortable. The front desk clerks were friendly.2022-06-19"
"The bedsheets were dirty.2022-01-24"
"An average motel room. Breakfast was good. Parking wasn't the best.2019-01-18"
"Good value. Easy access to I-24. The hotel room was adequate and clean, but the fire alarm went off when I checked in. I was told it was a false alarm, but the alarm beeped late into the night. The staff was professional and helpful. Good hot breakfast.2021-04-10"
"The hotel was a little run-down and needed freshening up. The bedspread and chair in my room looked dingy.2021-04-05"
"The hotel staff was nice and helpful. More meat selections and fresh fruit at breakfast would've been nice.2017-05-11"
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.