"The hotel was unique, a renovated train station. The room was comfortable. Nice pool area and sauna. Good breakfast and bar with happy hour. The hallway was circular, so best to locate the elevator and stairs. The parking lot was small but adequate.2023-10-30"
"Great ambiance and historical setting. The hotel was short-staffed, but the room was clean. The phone didn't work, and maintenance couldn't repair it. The employees weren't able to answer my questions. The pool area was dirty. No continental breakfast the last day of my stay because the crew didn't turn up, and the floor wasn't clean.2022-04-17"
"Great staff; all the employees were accommodating. I highly recommend this hotel.2017-10-26"
"Nice hotel. Our room was clean, and all the employees were pleasant and helpful. Loved the free shuttle to and from the hospital, and also the Irish pub, which had good food and drinks. I'd definitely stay here again.2019-04-14"
"Perfect location for events at Xcel Center. The hotel room was clean and comfortable.2019-03-18"
"Great location. The hotel is popular with guests attending events at Xcel and River Centre. Nice restaurants nearby. Parking could be tight when there were nearby events.2019-02-15"
"The room was nice, and the hotel staff was friendly and seemed to like their jobs. Stay here.2022-03-18"
"The hotel staff helped shuttle us to Allianz and explain how to take the metro back. They were patient with our questions. The breakfast attendant kept things stocked, and the variety was nice, but waffle batter ran out and wasn't replenished 30 minutes before breakfast ended. I recommend staying here.2021-08-09"
"Close to the hospital and easy to access. Great value. The hotel was clean and quiet, and the staff was friendly and welcoming. Nice pool and amenities.2021-06-04"
"My experience was extremely positive, despite the high rates. I had a great stay at this hotel.2022-09-04"
"The room was clean, and the hotel lobby was nice. Wonderful, attentive, helpful front desk clerks and restaurant staff. Great place to stay near the University of Minnesota. There were restaurants nearby featuring typical college fare.2021-10-29"
"Great hotel. My room was clean, and the employees were friendly.2021-04-18"
"Close to hospitals. We had an emergency, and the hotel staff was so friendly, helpful, and flexible, and extended our checkout staff. We felt safe here despite Covid-19.2020-07-06"
"This hotel was a great choice in an otherwise expensive area. The customer service was exceptional. We really appreciated the shuttle and free parking, and the complimentary hot breakfast was wonderful. The only negatives were the somewhat uncomfortable bed and the small bathroom, but the positives definitely outweighed the negatives.2019-06-01"
"A horrible experience. Don't stay at this hotel.2018-10-21"
"The hotel was too expensive for what we got. Everything was good except the shuttle left us stranded at an event during the winter carnage. We called 3 times an hour and a half before the shuttle hours ended. I won't stay here again.2018-01-31"
"Nice hotel. The room was clean and quiet. I had a lovely stay.2016-10-09"
"The hotel room overlooked the atrium, which I didn't like. Nice that it had a fridge and microwave, though.2016-06-21"
"Not worth the price, though the view was nice and the bathroom was spacious. We weren't told that we'd have to call to have the room serviced. I called for clean cups and towels and they were brought up, but the dirty cups and towels weren't removed. The room and hallway carpeting needed vacuuming. No hotel information in the room. The employees were kind, and the valet service was excellent.2021-10-22"
"The bath was sub-par, and the hotel food was overpriced, but I had a great stay otherwise.2017-10-19"
"An expensive hotel. Everything was first-class until we tried the Citizen Restaurant for breakfast. The service was slow, the food was cold when it arrived, and we didn't get what we ordered. When I told the checkout clerk, I got a blank look.2017-10-12"
"We asked for room repairs and cleaning when we left on the shuttle, but nothing was done. The shuttled failed to pick us up after the Wild game. The complimentary breakfast was disorganized, and the food was cold. The on-site bar and restaurant were the bright light of our stay; the service and dining were excellent. Look for a different hotel.2018-01-17"
"The hotel charged extra for Internet access and parking.2016-09-05"
"We had a wonderful stay at this hotel. From the nice room to the cocktail reception and complimentary shuttle to the cooked-to-order omelet and coffee, everything was great. The only negative was that the bed sagged in the middle. Definitely a good experience overall.2016-02-03"
"The hotel was clean and safe, and the beds were wonderful. The restaurant was closed on Monday, but everything else was great. I especially appreciated the shuttle to the university medical facility.2021-11-10"
"The hotel looked impressive, and the staff was friendly and informed. However, the coffee maker didn't work properly. Don't open the water bottles by the coffee maker; you'll be charged $5 each. We couldn't figure out how to turn on the light over the table.2020-12-30"
"This was the best hotel ever; we loved everything about it. The decor was so fun, as was the room key theme. We enjoyed trying to find the 4 hidden items in our room related to Prince. The staff was great, and the front desk clerks went out of their way to make our stay wonderful. Book it.2020-10-09"
"Nice hotel and great room. The service was good, but the food was just fair. The rooftop lounge was barren and seemed unfinished. The walkway to the restaurant wasn't open, and even when it was, it wasn't accessible from baggage claim. Once you've left the secure area, you must take a shuttle, which was a major design flaw.2019-03-24"
"Good hotel near the light rail. The check-in clerk let us in early, which was nice.2019-07-15"
"The hotel was clean, but I was disappointed that there was no whirlpool or complimentary breakfast. The pool was tiny. I expected more for the price.2019-06-23"
"A wonderful experience. Walk to the football stadium and close to everything. The hotel was nice and clean, and the staff was hospitable. Be sure to pull up in front to unload, otherwise you'll have to haul your luggage from the garage. Nothing at this hotel was free except in-room coffee and ice. The pool was small, but the exercise room was awesome. There was a tram that went everywhere I wanted to go.2017-12-20"
"The room was updated, but the floors were dirty. The staff wasn't super helpful with instructions about parking and such; parking cost $32.2021-08-21"
"In trying to be trendy, this hotel missed the boat in comfort. The room was small and felt like a dorm room. The clock looked like a block of wood, and I couldn't figure out how to get the time to display. Even the lights weren't easy to operate. The hardwood floors didn't feel good on my tired feet, and the table looked like a picnic table and had uncomfortable chairs. There was a bench next to the table for some reason. If you like expensive and trendy without comfort, this is the place for you.2017-08-02"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.