Telephone Customer Service Agents
Posted July 20, 2018
Full-time and part-time positions with benefits.
Requires at least one year of customer service experience using phone and email. Telephone communication skills and computer skills are a must. Hotel experience is a plus.
Your primary responsibility would be helping people who want to make hotel reservations or who have a question or concern about a reservation they've already made. Other responsibilities would include handling disputes, updating hotel information, and suggesting website improvements.
Full-time hours: 30 to 40 hours per week – some days, some nights, some weekends. Ability to work nights and weekends is essential.
Part-time hours: 15 to 20 hours per week
Our customer service office is located on James Island. After training, most of our agents choose to work from home.
Who We Are
HotelGuides.com is an online travel agency based near Charleston, South Carolina.
We have been in business on the web since 2002, and we have booked more than 5 million reservations.
We are a long-time member of the Better Business Bureau. Our BBB accreditation rating is A+.
We genuinely care about the travelers who use our service, and we do everything we can to help them.
Other Job Requirements
Without exception, you must be able treat your customers and your co-workers with respect and consideration. If you are not willing to do this, do not apply for this job. People who lack patience and grow frustrated easily will not be a good fit and will not be happy
You must also be comfortable working online and on the phone for several hours at a time.
You must be able to use several computer resources at once while also answering
phone calls.
You must be able to follow instructions well, learn new tasks quickly, and work well with others.
You must be able to write well and type a minimum of 45 wpm.
You must be able to pay close attention to details.
Compensation and Benefits
Our starting pay rate for full-time and part-time telephone agents is usually $15 an hour. But it can be higher, depending on your work experience.
Benefits:
- Earn one hour of leave for every 10 hours you work
- Health and dental insurance
- 401K plan with employer contribution
- You can work at home.
How to Apply
Please follow these instructions carefully:
- Email your resume to jobs@hotelguides.com and include your telephone number and the best times for us to call you.
- Send your resume as text within your email message, not as a separate attachment.
We do not open attachments.
- Use the following subject line: Telephone Customer Service Agent
Please do not contact us unless you are well qualified and seriously interested in this job.
This is a good job, but it's not an easy job.
We're looking for people who take a lot of pride in their work.
Response
We will respond only to well qualified applicants.
