"We were disappointed with this hotel. We were told it was a non-smoking hotel, but our room smelled like cigarettes and had an ashtray full of matches. We called to see about switching rooms or getting deodorizer, but the front desk clerk wasn't helpful. When we returned from a day out, the room smelled even worse. This time the hotel clerk was apologetic and gave us a discount since no other rooms were available.2016-01-19"
"This hotel was a secure place to stay. The TV didn't work, and I saw a bug by the shower curtain, but the staff was nice and the continental breakfast was good.2022-08-13"
"Close to everything downtown. Nice, traditional hotel with great service. We were upgraded to a suite. Parking was a little tricky; clarify with the hotel exactly where to turn to get to the parking structure. I'd definitely stay here again.2016-05-17"
"I was disappointed when I entered the building; the hotel didn't look like online photos, and it wasn't especially clean. The elevators didn't look good at all. But then the room and amenities changed my opinion to surprisingly positive. This is an experience you should have if you're staying in downtown L.A.2015-05-21"
"The entire staff provided great customer service. Stay at this hotel.2021-02-20"
"The hotel needed better soundproofing. I could hear children screaming and crying in other rooms.2019-04-01"
"An awesome hotel. The staff was so helpful, qualified, and knowledgeable. Excellent housekeeping; the room was clean and crisp. Check-in and checkout went smoothly. The cafe menu needed improvement, and the food was too expensive. Fantastic wait staff.2018-01-13"
"The hotel clerk upgraded me to a beautiful suite, but there was no information in the room about where amenities were located. The pool was disappointing and difficult to get to, and navigating the lobby and mezzanine levels wasn't easy. If you're driving, enter on the 5th Street garage entrance.2017-05-23"
"The hotel was nice and comfortable, and the staff was friendly. No pet fee for my dogs, which was nice, but there's almost nowhere to walk a dog in downtown L.A.2019-01-20"
"Nice hotel with friendly, helpful personnel.2018-11-04"
"The hotel charged extra for breakfast and parking.2016-11-15"
"Walk to many attractions. Good rates. The hotel met my needs. The bed and shower were clean. If you just need an affordable place, this is fine, but don't expect a shiny new property. Parking cost $18 per night.2017-07-12"
"An older hotel in the middle of town. Walk to many sights and attractions. Great rates. Our king room was clean, comfortable, and quite large. Easy check-in and friendly staff. Breakfast was simple but plentiful. We enjoyed our stay.2017-07-04"
"I'd stay at this hotel again. It's definitely worth the price.2016-11-29"
"I had trouble with the key card, which was really inconvenient.2019-07-24"
"This hotel was just average. I ordered a fruit basket at check-in, and didn't get it until I called to check on it at 6:30 PM. Not worth the price.2017-05-20"
"The hotel was centrally located. Walk to Little Tokyo. There was quite a bit of street noise, but ear plugs were available.2016-08-13"
"Room was extremely small, but it was fine for one person. I was on the 9th floor, but woke up several times due to street noise and helicopter noise. Room service food and breakfast weren't that good.2015-01-20"
"A quality hotel near the USC medical campus, and next door to Little Tokyo. with accommodating personnel. It was clean and safe. From the front desk clerks to the security staff, everyone was accommodating. I accidentally left my house and car keys in the room after checkout, and the hotel returned them to me. A wonderful place to stay.2020-09-26"
"A disappointing experience considering the price. The hotel was being renovated and looked like a construction site. 2019-12-07"
"Close to restaurants and stores. The rates were affordable for L.A., and the room was spacious and clean. All the employees were courteous and accommodating. I definitely recommend this hotel.2019-08-27"
"The hotel was new, but not everything was perfect. No microwave in the room, and the shower had poor water pressure. Not enough toiletries provided for our 3-day day. 2022-07-13"
"The hotel was close to Children's Hospital. The room was small, but nice and modern, and the lobby was also nice. The power went out for about 2 hours, and many of the employees were rude and unwelcoming. Valet parking cost $50 per night, and there was also a resort fee. Nearby restaurants were pricey.2021-12-18"
"Everything was perfect, from the room to the pool to the welcoming staff.2019-07-28"
"Good hotel. Nice, clean room and friendly, helpful personnel. The valet parking was awesome. No on-site restaurant, though.2017-05-18"
