"The staff was welcoming and nice and helpful even after we checked out and realized we'd left something behind. I highly recommend this hotel.2016-10-26"
"We were put in a ground floor room just 25 feet from a wedding reception. It ended at 11 PM, but the party moved to the adjoining room. At 1 AM, we finally called the hotel clerk to complain, and the noise stopped about a half hour later. Breakfast at the restaurant was quite good.2016-08-28"
"The hotel was beautiful and clean, and the employees were friendly and helpful. Definitely stay here.2016-02-09"
"Beautiful hotel with great customer service. You must stay here.2015-09-14"
"Everything at this hotel was perfect. Beautiful place to stay, and the room was clean and peaceful. We liked the delicious cookies at check-in. We went for walks and enjoyed the nice scenery. We'll be back.2015-08-14"
"We liked the design of the hotel room, and got a room on the top floor as requested with a nice view of the Queen Mary and harbor. Good variety at breakfast. I wish we could've stayed longer.2017-11-28"
"Extremely convenient location near stores and restaurants. The room was spacious and beautiful. I loved the sleek, modern style, and the bed was comfortable. Friendly, understanding personnel. The food from room service was delicious. Be prepared to pay for parking in the nearby structure. A wonderful experience. You'll enjoy staying at this hotel.2016-03-15"
"Not the best neighborhood. No clock or TV listing in the room. No soda vending machines. Had to park in a city lot next to the hotel. No security. Find another place to stay.2015-10-23"
"I had trouble connecting to the wireless Internet, but the front desk clerk gave me a number for technical support, and that call was successful. I wasn't impressed with the quality of the food. I enjoyed my stay and would definitely recommend this hotel to others.2015-06-19"
"Convenient to the convention center and restaurants. Many of the hotel amenities were unavailable because of Covid.2021-12-06"
"Great location and interior. The hotel room was nice and clean with modern decor. Short walk to the convention center, restaurants, and a park. Limited room service menu, and no one answered the phone when I called for room service. I had to go to the front desk, which was annoying.2017-07-07"
"Walk to restaurants, shops, and the Terrace Theatre. All the hotel employees were nice and helpful.2017-02-20"
"Nice hotel near many restaurants. I didn't like having to pay for wireless Internet access, but I'd definitely stay here again.2016-11-30"
"The hotel was convenient, nice, clean, and comfortable. The cafe was overpriced.2015-09-15"
"Nice location with an awesome view of the harbor. I had a great overnight stay. There was a free shuttle to the downtown pier.2019-02-19"
"Great location if you enjoy walking and exploring. Our hotel room was comfortable and clean, and the staff was helpful and courteous. Nice shuttle to and from the cruise port. Parking was safe and clean, and we were able to leave our car while we went on a cruise. I definitely recommend staying here.2016-07-08"
"I loved the hotel room, but the pool area was extremely disappointing. The restaurant was excellent.2019-08-01"
"Great hotel stay.2019-06-26"
"Nice experience. Reasonable walking distance from the convention center. The beds were comfortable, and I had no issues with housekeeping. The hotel clerks were helpful with restaurant recommendations and information about the city. They were also good about keeping the noise level down.2017-03-24"
"I had a pleasant stay at this hotel. Convenient to local attractions. I'd stay here again.2016-03-18"
"The hotel clerks were great and very helpful. We'll stay here again.2016-01-31"
"OK hotel. It was very clean but had other issues. We had to have our key cards re-set repeatedly. Nothing at the front desk went quickly. The housekeeper forgot to leave fresh towels the 2nd day. We called the clerk and asked for 4 towels, but were told nothing could be done until morning. I insisted, but ended up having to pick them up from the front desk myself, and there were only 3. No AC in the hallways or elevator, though it was hot and humid out.2016-07-01"
"My key card had to be re-set almost every day, but the hotel staff was courteous and friendly. I'd stay here again.2015-11-21"
"A bit of a walk from the convention center. Good hotel.2015-02-19"
"We were uncomfortable with the neighborhood at first, but it turned out to be convenient, quiet, and safe. The motel room was attractive, and the bed was clean and comfortable. I slept like a baby.2018-06-24"
"Nice experience. Close to Cal State Long Beach. The hotel was clean and secure. I requested a quiet room on an upper floor, and that's what I got. The AC worked well, and there was plenty of hot water for showers. Check-in was easy, and the motel clerk was efficient, friendly, and provided a list of local restaurants. Adequate breakfast with excellent coffee. Walk to Loaded Cafe for excellent burgers; you'll have to drive if you want to dine at more upscale restaurants.2018-06-12"
"The motel room was clean, and the front desk clerks were nice. Great breakfast, too.2018-02-09"
"Convenient to downtown and the cruise ship terminal. The room and grounds were clean. The hotel staff was friendly and professional; they even helped me with a fax. Breakfast was a nice touch.2017-12-18"
"The motel room was nice and clean. Big Es delivered an awesome pizza.2016-09-23"
"Don't have high expectations if you stay at this hotel. Nice view of the golf course from our front room, but the carpet was dirty, and there was no water for the coffee. There was hair on the toilet seat. We only got 1 key card for 2 people. The front desk clerk wasn't that friendly and didn't tell us where the vending or ice machines were. Close to the VA.2021-02-14"
"Great motel stay. The room was nice and modern. There was a cockroach in the shower, but we were given a discount on the shuttle for the inconvenience. The staff was friendly, and the continental breakfast was good. You won't be sorry if you stay here.2016-04-24"
"One of our rooms was remodeled and looked nice. The other room had poor water pressure in the shower, a broken outlet at the sink, and the bathroom fan didn't work. The shower tiles really needed cleaning. The employees were friendly and helpful. Good breakfast and convenient shuttle service to the convention center. Nice hotel all in all.2016-03-05"
"Not a good experience. I don't recommend this hotel.2022-06-20"
"The hotel was filthy and had roaches, and the room wasn't clean. I was embarrassed to have my family stay here. The front desk clerk was new and didn't know what to do, so check-in took about 45 minutes. Don't stay here.2022-02-08"
"Nice hotel, but there was no front desk service when we arrived; we had to call for service.2016-04-10"
"A pleasant hotel stay. If you need an extended place to stay, this is the one.2015-08-23"
"Non-smoking room smelled terrible, so I asked for a different room. Front desk clerk gave me a new room and a key that didn't work. When I returned for a key that worked, she was rude and said maybe it wasn't the right place for me. The other clerk was apologetic. 2nd room also smelled like smoke. I'll never stay at this hotel again.2015-01-31"
"The hotel was wonderful, the staff was excellent, and the on-site restaurant, Blu, was phenomenal. Definitely stay here.2020-07-19"
"Close to the cruise terminal, but the hotel was old, dilapidated, and seemed overpriced. The bathroom was dark, the sink drain cover was missing, and the sink was coming off the wall. The ceiling vents were loose. No counter space, and the handicap bench in the shower was damaged. Only one of the elevators worked. There were a lot of negatives about this place; I wouldn't stay here again.2019-04-01"
"Good hotel stay. The room was clean, and the staff was courteous. The restaurant food was average.2017-04-20"
"Great pre-cruise location. Good room. The check-in clerk was rude, but other employees were nice. The food was average.2017-03-29"
"A pleasant hotel, but the restaurant was overpriced.2016-12-24"
"The room was comfortable. The hotel clerk was superb; she let me check in early. I didn't like the $200 deposit, but I enjoyed my stay and recommend it.2021-06-30"
"Good value and close to the cruise port. The hotel was fine; I had no complaints. The room was clean, and the beds were comfortable. The front desk clerk was pleasant. Go ahead and stay here.2019-02-17"
"Great experience. The hotel was clean and updated. Comfortable room with windows that opened for fresh air. The AC worked perfectly, and the bed was comfortable enough that I slept well most of the night. The employees were friendly and helpful, and the pool and whirlpool area was nice. Good breakfast with many choices.2017-08-14"
"The hotel needed better soundproofing; I heard loud traffic noise from the adjacent freeway. Don't stay here.2016-05-31"
"Nice room, but there was nothing to do while staying at the hotel. Excellent staff. Plan on taking a cab to entertainment.2016-01-18"
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- Kathy Wilker
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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