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HotelGuides.com – Rated A+ by BBB


HotelGuides.com is accredited by the Better Business Bureau.

Our BBB accreditation rating is A+.

During the past 3 years, HotelGuides has served more than 640,000 customers.

During this time, we've had 8 BBB complaints – or 1.25 complaints per 100,000 customers.

You can see these 8 complaints and our responses here.

If you are ever dissatisfied with our service, please contact us at service@hotelguides.com.

We promise to respond quickly and to do everything we can to solve the problem to your satisfaction.

If the problem is urgent, please call 1-800-916-4526.


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HotelGuides was very helpful. It was hassle free and I found a room at a great price when I needed it.

- Melissa Rigsby
  • Why Book Here?
    • Pay at hotel
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    • If you don't like your hotel,
      we'll refund your money.
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Hotel Booking Tips
  1. Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas?
  2. Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night.
  3. Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty?
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  4. When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
  5. The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.

HotelGuides.com – Better Business Bureau BBB Information

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