"The service was exceptional. We had a problem with the heater, and the hotel clerk immediately sent a service man to fix it. Our dog was treated like royalty. Stay here.2016-11-23"
"Not a good hotel stay. We asked for our room to be cleaned, but when we returned, nothing had been done. An employee was sent up to make one of the beds. The indoor pool was closed. We won't stay here again.2022-05-13"
"We enjoyed our stay, but we were disappointed that the hotel shuttle only went within a 12-block radius. The sink in our room didn't drain well. No tourist brochures.2019-09-26"
"Nice hotel room and atmosphere. Taxes and parking fees added a lot to the cost.2017-10-24"
"Everything was great. The hotel clerks were awesome and helpful, and we even got a free upgrade. My only complaint was that housekeeping knocked on the door 3 separate times the day I checked out, even though I had the Do Not Disturb sign on the door. Everything else was wonderful.2019-10-07"
"The hotel was confusing to navigate, and we weren't greeted when we arrived. Our room smelled like smoke, and there was a gap at the bottom of the door. The shower wasn't clean, and there was hair in the sink. The toilet was cracked, and I couldn't sit on it without my knees hitting the door. I wasn't happy about the Internet fee on top of the hefty room rates. The parking attendant was annoyed when we asked where the front desk was. I was disappointed. Don't stay here.2019-06-15"
"I was disappointed that the hotel policy didn't allow me to use my own media devices on the room TV.2017-09-28"
"This hotel was really nice. The room was perfect, and the staff was great. Pay for valet parking or plan to walk a long distance.2020-05-07"
"Perfect location for downtown fun. Nice hotel with great personnel.2019-04-25"
"The location was great for my needs, but other than that, this is an average hotel with high rates. I liked having a kitchen in my suite, but had to ask twice for housekeeping service. The front desk clerks helped me resolve a traveling emergency, but weren't very knowledgeable about the area.2016-05-10"
"Great experience. The hotel was a convenient walk to downtown and Broadway. No ice or vending machine on the 4th floor, so we had to go to the 1st or 11th floor for ice. No enough luggage carts. Valet parking cost $50. Other than that, we enjoyed our stay.2023-08-25"
"The hotel backed up to Printers Alley and was a 10-minute walk from Broadway. Our room was impeccable and spacious. The bed was amazing. Fabulous water pressure in the shower, and there was plenty of hot water. All the hotel employees were so helpful, cheerful, and kind. Book it.2022-06-14"
"The hotel was clean. The bartender was attentive, and the food was good.2021-03-26"
"Convenient location. The room was comfortable and clean, but the lighting was poor and I had a view of a brick wall. The staff was helpful.2020-01-19"
"The hotel was extremely convenient to all downtown activity. Printer's Alley was just across the street, and the Ryman Auditorium was 2 blocks away. About 6 blocks from the Titans games. The staff was cordial.2019-10-13"
"Close to all the downtown activities, and around the corner from Printer's Alley. The hotel room was quite small, but the employees were lovely and helpful.2019-07-20"
"The hotel was over a mile from Nissan Stadium, so a bit more of a walk than we'd hoped. There was mold on the tile ledge of the shower. Breakfast wasn't included.2022-10-04"
"I loved everything about this hotel.2020-11-03"
"Easy check-in. All the hotel employees were prompt, friendly, and helpful.2019-01-03"
"Great experience. The hotel was a bit on the expensive side, but worth it. Walk to everything downtown and on Music Row. The room was nice and comfortable, and so was the bed. The employees were helpful. I'd definitely stay here again and highly recommend it.2021-07-28"
"I had an awesome stay and can't wait to go back to this hotel. The staff was helpful and went out of their way to make me feel at home. Stay as long as you can.2020-07-20"
"Good value. The hotel was right across the street from Bridgestone Arena and steps from Broadway. The room was amazingly clean, and the employees were friendly and helpful. Worth a stay.2018-04-07"
