"No hand soap in the bathroom, and not enough towels provided. The check-in clerk was about to end his shift and thought he was a standup comedian. I checked with the hotel clerk, and after a long delay in getting the items, I went back to the front desk and finally got soap and towels. The TV didn't work, so I was moved to another room. No daily housekeeping; I requested fresh towels and trash removal, but the housekeeper left the used towels on the floor. The pool wasn't open, a disappointment. I was disappointed.2024-02-12"
"Great location, great accommodations, and great staff. I had a wonderful stay.2021-12-31"
"Great experience. The hotel was beautiful and clean, and the employees were friendly and helpful. Good breakfast. I definitely recommend staying here.2021-10-11"
"Great experience. The hotel room was clean, and the staff was wonderful.2022-05-29"
"The hotel room was much smaller than online photos. No movies available on the TV. No working phone. The sofa bed was atrocious. Don't stay here.2021-11-27"
"The hotel was too expensive; I even had to pay for parking. Bring plenty of money, and don't expect to be impressed.2021-05-25"
"An unpleasant experience. I asked for a 1st floor room and was given a room on the top floor far from the elevator. Towels weren't replaced daily unless a request was made in advance. During my 4-day stay, my room was never cleaned. The ice machine was in the basement. The hotel entrance was on a busy street, so loading luggage was inconvenient. Good variety of microwavable breakfast items and liberal breakfast hours.2021-08-21"
"Our room was clean, the bedsheets were fresh, and the carpet wasn't stained. The bathroom had new fixtures, and the shower had a glass door. The decor was spartan, but it was a good value. The hotel lobby was large, clean, and bright, with laminate flooring. The elevators were clean. Located in a seedy neighborhood, but it's a good option. 2021-07-12"
"The hotel staff was friendly. Parking was pricey.2021-11-17"
"The line at check-in was long, and the hotel clerk said the coupon packets were locked in the manager's office. I tried calling repeatedly, but no one answered the phone, so I finally went back down and had to wait 30 minutes to get the packet. Don't stay here.2018-05-24"
"The hotel room didn't have any heat; we were moved to another room, but there was no hot water in the morning for showers. The 9th floor was dirty, poorly lit, and the elevators didn't always work. Find another place to stay.2017-11-27"
"The hotel was extremely clean, and the employees were nice. The $200 deposit seemed excessive, and I didn't get it back because the staff said my room smelled like smoke; I'm on oxygen and you can't smoke by oxygen tanks. I'll never stay here again.2022-12-28"
"Great value. The hotel was clean and pleasant. Our room was smaller than we anticipated, but it was otherwise nice. Good breakfast. The only difficulty we had was finding the parking area.2020-03-07"
"The hotel clerk was helpful and courteous.2020-02-24"
"The hotel room was clean, spacious, and stylish. The lobby was welcoming, and everyone was friendly and helpful. The bar area was inviting, and the prices were fair. We used the valet parking and were satisfied. Great experience.2023-03-31"
"Convenient location. Although the hotel and convention center were adjacent to one another, the convention center entrance was 2 blocks away. We found some hair on the shower wall. The hotel staff was extremely competent. The front desk clerks were patient, knowledgeable, and helpful, and the valet was helpful and informative. 2023-03-13"
"The hotel clerks were friendly and helpful. I recommend staying here.2021-06-16"
"Our room was nice and clean, and the hotel employees were pleasant and helpful. No one told us that we had to use our key card to operate the elevator. Stay here.2024-02-07"
"Great central Philly location. The suite was clean and spacious, and the hotel staff was polite and efficient.2023-03-12"
"A wonderful experience. The hotel was clean, the employees were friendly, and the food was great.2019-03-07"
"Convenient to the Reading Terminal Market. Everything about the hotel was great, from the location, the room and staff, to the breakfast and the attendant.2020-02-15"
"The hotel was convenient and clean. The front desk clerk was friendly and efficient, and helped us find the property.2019-03-11"
"Excellent location. I had a perfect hotel stay.2019-03-08"
"The hotel location was perfect. The room was clean, and the staff was kind, courteous, helpful, and pleasant. No extras offered, though, as in the past. The restaurant was top-notch, and the bar food was great.2022-06-19"
"Nice hotel with a poor lobby and difficult parking.2020-03-09"
"The hotel staff was helpful. Don't hesitate to stay here.2019-12-13"
"The parking situation at this hotel was ridiculous. We paid $30 for a spot, but when we returned from a concert, there was nowhere to park. The front desk staff was nice about it, but the solution of giving an employee the key to our truck was unacceptable.2017-07-18"
"The hotel was fine. Nothing bad and nothing great about it.2015-07-16"
"Excellent hotel and value. The location was perfect for tourists.2023-07-14"
"Great location in the center of everything. The room was clean, but needed better soundproofing. We heard noise from another room, and every beep and siren from the fire station across the street. The bathtub backed up. The hotel staff was accommodating, friendly, and helpful. The bar area was tiny, but the staff was great, and the food was really good. Parking was validated, and the staff validated our parking for 5 PM the day we checked out so we were able to walk around, shop, and eat.2022-10-10"
"The hotel was centrally located to downtown attractions. The subway to the sports stadiums was just a block away. The room was well-maintained, but the mattresses were worn. The TV was out of service for hours. The elevators were old and slow; be prepared for long waits during peak hours. I'd give this place 2 stars.2019-08-16"
"Our hotel room was big and clean, and we liked that it was on the top floor so we didn't hear any noise above us. Parking was expensive, though; with taxes, it was $55 per night.2018-04-12"
