"Nice hotel and great room. The service was good, but the food was just fair. The rooftop lounge was barren and seemed unfinished. The walkway to the restaurant wasn't open, and even when it was, it wasn't accessible from baggage claim. Once you've left the secure area, you must take a shuttle, which was a major design flaw.2019-03-24"
"The hotel had some kind of flooding. There was trash on the floor by the bed. The whirlpool was out of service. Don't stay here.2022-11-13"
"The hotel was clean and modern, and the rates were reasonable. The shower floor could've been cleaner. Nice breakfast, and the shuttle service was quick and efficient. Good place to stay.2022-07-05"
"Good management working on making the hotel even better.2021-09-21"
"The hotel was filthy and disgusting, and the employees weren't nice at all. The front desk clerk didn't even respond when we said hello. The room had water damage, and the walls were stained. I wasn't convinced that the bedsheets were clean. The toilet in the public restroom was dirty, and the paper towel holder was broken. Nothing was good. Don't stay here.2020-02-27"
"I've stayed here before and had good experiences, but this time my room was by a mechanical room that was so noisy I had trouble sleeping. The wallpaper in the corner had what looked like blood on it. Don't stay at this hotel.2018-10-29"
"Excellent hotel with friendly clerks. Definitely a favorite of mine. You won't be disappointed if you stay here.2016-03-21"
"Great location, with a tram right outside the door. The hotel was near Mall of America. Breakfast was free, and there was a bar and grill on-site. You can't go wrong staying here.2023-10-10"
"Good hotel in every way. I highly recommend staying here.2019-10-02"
"The 2-room suite was nice for privacy and working. The hotel staff provided good service.2019-04-26"
Pet friendly hotel
More > - allows pets up to 50 pounds - $75 pet fee if staying 6 nights or less - $175 pet fee if staying 7 nights or more. - May 2016 < Less
"The hotel employees were helpful, accommodating, and got us a taxi at 6 AM. Stay here.2022-12-09"
"The hotel seemed overpriced. The staff was kind, but there was no breakfast because of Covid. I wouldn't stay here again.2021-04-14"
"Everything about this hotel was nice, and the staff was hospitable. We were disappointed that the pool was closed for renovation, though; the front desk clerk made up for it with complimentary meals and drinks.2018-11-06"
"The hotel was convenient, and the airport shuttle was a plus. The room was clean, and the front desk clerks were friendly. I ate at Urbana, and it was a disappointment. The woman making my dessert put whipped cream on her hand and then put her hand in her mouth. I left an item behind and called and left a message about it with the housekeeping supervisor. After 4 calls, I have yet to hear back from her.2019-09-11"
"The hotel was horrible. We booked a room for 6 nights, but we left after the first night and went somewhere much better. Don't stay here.2019-06-08"
"I was extremely impressed with this hotel. Close to MOA and the airport, and within walking distance of the mall. The rates were reasonable. For me, it was the little things, like real glass drinking glasses, ample towels, and a TV in each room. The room was comfortable and clean, and I didn't hear other guests or planes despite being right across from the airport. The staff was courteous. The pool was a bit small, but it was fine for children. Excellent breakfast. I highly recommend staying here. I'd definitely stay here again.2019-04-02"
"Centrally located, and there was a shuttle to nearby attractions. The hotel room was nice, affordable, and up-to-date. Check-in was fast, and the staff was welcoming and accommodating. There was a free hot breakfast to start the day.2018-12-23"
"The room was clean and nice, and the bed was comfortable. The hotel staff was friendly. The continental breakfast was better than I expected.2023-11-05"
"The room was clean, and the beds were comfortable. The pool wasn't open, and the hotel shuttle didn't run 24 hours a day. Only decaf coffee was available.2021-07-23"
"The hotel room was big and comfortable.2021-07-17"
"The room was clean and well-maintained, and had several updates. Check-in was simple. The staff was quite pleasant, but professional and efficient. The food was good and fresh, and the breakfast area was pleasant, clean, and well-staffed. I recommend this hotel.2023-12-02"
"The hotel room met my needs, and the staff was accommodating. Ask for a room away from the elevator.2022-12-21"
"The hotel was OK, but the shuttle only ran from 6 AM to 11 PM.2022-11-13"
"The hotel was clean. The front desk staff was helpful and adhered to Covid precautions.2021-02-25"
"Right across from Mall of America, and there was a shuttle service available. Comfortable, sparkling clean room. The entire staff was so helpful and kind. If you want a friendly, luxurious stay, you won't regret choosing this hotel.2017-03-01"
"The hotel and room were clean, and the bed and bedding were comfortable. The room had everything we needed. All the employees were extremely welcoming and accommodating. Nice continental breakfast. Enjoy your stay.2017-01-17"
Pet friendly hotel
More > - allows pets up to 75 pounds only, 2 pets per room - $50 per night pet fee - $150 maximum per stay pet fee. - March 2020 < Less
Pet friendly hotel
More > - allows dogs and cats only, 2 pets per room - $75 pet fee if staying 5 nights or more - $50 pet fee if staying fewer than 5 nights. - Dec 2022 < Less
"The room was large, clean, and comfortable, and the shower was one of the best we've experienced in a hotel. Great breakfast with lots of fresh choices. The hotel was within walking distance of many restaurants.2023-05-26"
"The room was clean and comfortable. The hotel clerks were extremely courteous and helpful. Schedule the shuttle service 24 hours in advance.2021-09-02"
"Our room was clean and nicely decorated, and the bed was comfortable. We slept well. Friendly, helpful employees. The continental breakfast was delicious. Highly recommend this hotel.2015-10-13"
"Convenient location if you want to shop at the Mall of America. The entire hotel smelled great, and every employee was professional and friendly.2018-12-06"
"Great hotel, clean throughout. The staff was excellent. Look no further.2023-02-10"
"The room was clean and quiet. The hotel staff was friendly and accommodating. Great place to stay.2022-08-16"
"The hotel was comfortable and relaxing. No area information provided, though. The employees were great and kind. Breakfast was delicious. I'd stay here any time.2022-06-18"
