"The hotel was nice, the price was right, and the customer service was good.2020-08-26"
"The motel smelled like marijuana. There was no phone in the room, and the cable TV went off every 5 minutes. I lost power all night, and there was no one at the front desk. When my husband later told a clerk he planned to complaint, the reply was, "Go ahead." Don't stay here.2019-08-09"
"There was hair on the bathroom floor. I asked housekeeping to sweep, which they did. We were dismayed by the litter around the hotel grounds. The front desk clerks were friendly and helpful. I wasn't impressed.2017-03-29"
"The room and bathroom were immaculate. My room was opposite the freeway and had a nice view, too. The hotel staff was friendly and helpful.2017-05-16"
"A very nice hotel. Clean room with comfortable beds. The lobby was stylish, and the employees were friendly. Ask for a room on the opposite side of the interstate.2016-03-14"
"A great getaway. The customer service at this hotel was wonderful.2021-10-01"
"Nice hotel. The room was comfortable, but the fridge was tiny. The toilet seat was wet when I arrived, hopefully from being cleaned. Having food service in the lobby was handy.2019-06-04"
"Just a five-minute drive to Cleveland Clinic. The room was clean and quiet, and the beds were comfortable. The Bistro had delicious and innovative food. Everything about this hotel was easy and comfortable. It's a good choice.2018-05-05"
Pet friendly hotel
More > - allows up to 2 pets per room - $75 pet fee if staying 5 nights or more - $50 fee if staying fewer than 5 nights. - Nov 2022 < Less
"This is a nice, clean hotel. The room was good-sized and clean, and the bed was comfortable. The front desk clerk was courteous and pleasant. Good breakfast, and the food was individually packaged.2021-07-13"
"Close to Cleveland Clinic and other attractions. The hotel was clean, the room was nice, and the staff was helpful and pleasant. We'd stay here again.2021-02-28"
"Smooth experience from beginning to end. The hotel employees were knowledgeable and helpful. I didn't have any issues.2020-10-11"
"This was our 2nd stay at this hotel. The staff is incredible and always go out of their way to make sure we're happy. Maintenance needed improvement, though. The towel rack by the sink fell off the wall, and the side exterior door didn't close tightly. We had to use our body weight to get the bedroom door to close, and it made a loud noise when we opened it. The hotel only has one room with a roll-in shower.2019-09-20"
"Great hotel stay. The accommodations, service, and food were excellent.2019-01-04"
"An excellent hotel near Cleveland Clinic Weston. I appreciated the breakfast. Nice place to stay.2018-05-09"
"Check-in was easy and pleasant, and the hotel clerk answered my questions quickly and to my complete satisfaction. I'll stay here again and recommend it.2021-11-28"
"Close to the airport. I had a quality stay, but other hotel guests were noisy.2021-11-01"
Pet friendly hotel
More > - allows pets up to 75 pounds - $175 pet fee if staying 7 nights or more - $75 pet fee if staying fewer than 7 nights. - Jun 2015 < Less
"Good hotel, but the night security guard was sleeping in the lobby.2022-11-14"
"Good location. The hotel was comfortable and clean. Breakfast was terrible, and the food ran out early.2021-12-04"
"Good service; all the hotel employees were helpful and had good customer service skills. No eggs or bacon at breakfast, but we still enjoyed our stay.2019-06-14"
"Reasonably priced, but the hotel was dated and understaffed. The front desk clerks never answered the phone when I called, and they didn't communicate with each other about items I had delivered. I waited 2 hours for the shuttle to pick me up from the airport. The drivers were accommodating but needed better instructions.2018-08-16"
"The hotel was clean and wonderful, and the staff was polite. You'll have a great stay.2018-05-15"
"I had an excellent stay and highly recommend this hotel.2021-05-10"
"The hotel room was clean and dark at night, and the bed was pretty comfortable. I liked the bathroom, but not the motion sensor lighting. Nice staff. Breakfast needed more hot selections.2015-08-24"
"Nice location. The hotel room was a bit run-down, and we saw tiny ants on the bedside table and in the bathroom. Excellent staff.2015-04-21"
"The room was OK, but I waited 10 minutes for a clerk to come to the front desk and finally had to call the hotel to get someone to come check me in. Cash wasn't accepted as payment. I wasn't too happy.2019-03-22"
"Great location near BB&T Centre, and there was a shuttle. Close to lots of stores, too. The staff was attentive to our needs.2019-03-28"
"Nice hotel, but I found the staff to be cold. I'd stay here again.2017-02-15"
"An average hotel room. Good front desk service and nice restaurant and bar. There was a shuttle service to BB&T Center, but it dropped us off and picked us up about 2 blocks away.2016-12-02"
