"The carpet in my hotel room needed to be replaced. There were only 3 luggage carts. I didn't like having to pay for parking.2018-05-10"
"I wasn't told that the hotel was under construction. No lobby available, and there was construction noise in the morning. The room was spacious. Nice bathroom sink, but the shower tiles were old. The staff seemed overwhelmed, and the valet wasn't around when we needed him. Don't stay here until renovations are complete.2018-01-01"
"Great hotel. The staff was so friendly and helpful; ask them for advice.2016-09-06"
"Comfortable room with good beds. Pleasant employees. The breakfast menu was simple and didn't indicate portion size, so we ended up ordering way too much food. Nice experience.2016-02-05"
"The motel room was dirty and had flies and mosquitos. The carpet and bathroom needed cleaning. There was dust everywhere. Don't stay here.2021-08-29"
"Good hotel. I had a pleasant stay.2021-06-05"
"The motel was relatively clean, but the street and train noise was an issue for me. Other guests ran in the hallways and slammed doors. I wasn't able to sleep for 3 nights. Breakfast was good.2019-01-21"
"I had a great stay. All the motel employees were nice and professional.2018-10-09"
"Easy access to Banner University Hospital. The room was nice and clean, and the motel clerks were helpful and friendly. I was pleased.2018-07-31"
"The hotel staff was kind and thoughtful.2020-11-27"
"The room was clean and quiet, but there was no spare blanket and it was chilly. The hotel clerk was personable.2020-01-29"
"The hotel wasn't luxurious, but it was clean, comfortable, and had everything I needed. The room had a microwave, coffee pot, and a nice desk and chair. The staff was attentive. I had an all-around pleasant stay and would return. You can't beat this place for the price.2019-10-19"
"The hotel was being renovated. Good room, but the fire alarm went off twice. Later that night, the power went out. The hot breakfast was OK.2018-12-18"
"Great hotel with great customer service.2018-06-12"
"Close to the VA Medical Center. 1st room smelled awful. 2nd room had stains all over the carpet, chairs, and bedspread. The bathroom floor was sticky and dirty. Hotel grounds were covered in weeds, and there was construction going on next door all night. Continental breakfast started an hour late. Won't stay again and don't recommend.2015-01-25"
"The hotel was fine but not spectacular. The evening staff was friendly, and the morning staff was polite. I'd stay again.2022-08-20"
"My smoking room had rock-hard beds and not enough pillows. There were burn holes in the bedding. The hotel clientele was suspect.2019-04-03"
"Great location and good value. The room was clean and had a fridge and microwave. The AC was quiet, and the bed and pillows were comfortable. The hotel staff was polite and welcoming, and check-in was efficient. The clerks were knowledgeable about the area and local restaurants. 2019-03-28"
"The hotel was overpriced. The carpet in my room had huge stains, and pieces of carpet were missing. The curtains wouldn't close all the way, and there was no clock in the room. The sink was cracked.2019-03-14"
"Not a good value. The hotel was a dump. The room was extremely run-down, and the heating and cooling unit didn't work. We were moved to another room, but the carpet was damaged, the window coverings were dirty and in need of repair, and the blackout curtains were held together with a bobby pin. The bathtub had cigarette burns, and there was no hot water for a shower in the morning.2019-03-06"
"Easy to navigate the 2 miles to Banner UMC. Lots of take-out restaurants nearby. The room was spotless, and the bed was comfortable. Our 2nd night, we stayed in a room with a patio, which we enjoyed. The hotel clerks were so warm. Pretty grounds and pool, and orange trees abundant with fruit. Beautiful lobby bar, and they still had those great chocolate chip cookies. The restaurant was closed because of Covid.2021-03-11"
"Not a pleasant experience. The wallpaper in our room was peeling. The bathroom was old and had rust and mold everywhere. The sink leaked and didn't drain well, and the stopper kept coming out. We had to call security at 2 AM due to loud partying in the next room, and it took a half hour for the noise to quiet down. Don't stay at this hotel.2017-06-08"
"The hotel was a little run-down. The walls needed fresh paint, and the carpet was stained. The bed was comfortable, though, and the staff was helpful. Not a bad spot.2022-03-06"
"The hotel was fine, and the architecture fit the area, but it needed some deep cleaning and renovation. There was a large hole in the mattress, the bathroom door looked like someone had punched it, and the toilet didn't flush well. The closet door handle was stripped. Nice outdoor pool, but you can probably find better options.2021-02-18"
"I had a pleasant stay. Even with the virus situation, the hotel employees were helpful and courteous. I recommend staying here.2020-07-02"
"The hotel room was clean and serviced quickly while I was at the complimentary breakfast. The front desk clerk kindly got ice for me when I twisted my ankle.2019-04-02"
"Convenient location. The hotel staff was friendly and helpful, and breakfast was nice.2018-10-24"
"Normally I'd give this motel a high rating, and it's dog friendly. But this stay was horrible. Someone knocked on my room door at noon and just walked in.2021-07-06"
"The 1st motel room was dingy, and the sofa was covered in stains. We asked for another room.2021-06-12"
"The motel room was nice, but the bathroom needed some sprucing up. Great service.2019-04-11"
"I loved this motel, the architecture, and the cactus garden. The rates were extremely good. I stayed an extra day just to sleep on the wonderful bed. Stay here.2017-08-20"
"Excellent motel. The grounds were well-manicured and visually appealing. The room was large and had comfortable beds. The complimentary breakfast at the on-site restaurant wasn't anything to write home about, but the ambiance and service made up for the lackluster food. I highly recommend staying here.2017-08-17"
"I had an issue with room access at check-in. The room was clean but dated, and I was surprised by the 10 AM checkout time. The resort staff was friendly.2021-03-11"
"My motel room needed deep cleaning. There were a lot of dead roaches and other bugs in the corner. Never got fresh towels after the 1st day.2016-06-23"
"The motel was clean and quiet. The beds were fine. Great staff; they wanted to help us, and smiled while doing so. We would've liked to park closer to our room. Great place to stay.2015-06-21"
"Great location. This resort was everything I expected. Clean room and wonderful staff. They accommodated a last-minute room change and allowed me to check in a bit early and check out a bit late. Sit back and relax; it's a wonderful place.2015-04-28"
"Located at the far west edge of the city. Plan to drive to stores, restaurants, and services. Quality resort with nice desert landscaping. Room wasn't what I expected; had a microwave and fridge with dishes for two, but no kitchen. We heard lots of wildlife outside, including coyotes and a rattlesnake just outside the front door. On-site restaurant was expensive, and meals couldn't be billed to the room.2015-02-17"
"Clean, comfortable room. The hotel clerk was awesome, and all the employees were pleasant when I met them in the hall; they always stepped aside to let me pass quickly and easily. We had a lovely stay.2019-04-07"
"My 2-night stay was fine. The hotel was easy to access, and the front desk clerks were helpful.2019-03-26"
"Everything was nice. The hotel room was clean and comfortable. Quick check-in. Stay here.2015-10-27"
"Close to Banner Hospital. Good value. Our hotel stay was pleasant. The bed was comfortable, and the shower was great. Super breakfast, and the cobb salad at the restaurant was delicious.2019-08-25"
"My stay was disappointing. The hotel was old and needed updating. The TV options were limited, and the WiFi didn't work. The room was dirty, the coffee maker didn't work, and the bathroom was full of hair. The fridge was noisy and needed to be defrosted. The food court was disgusting, the floor was sticky, and the glass around the food was dirty. 2019-07-11"
"I loved the breakfast at this hotel.2018-03-28"
"The hotel room was outdated, with an old tube TV, marginal cable channels, and inconveniently located electrical outlets. Poor wireless Internet connection. On a positive note, the buffet breakfast was outstanding. The on-site restaurant was a bit of a dive.2016-06-01"
"Nice hotel in a good location. We were overall pleased with our stay, but we had trouble connecting to the free wireless Internet. The AC air in the bedroom was freezing, but in the living area it was hotter. The toilet was ADA height, but there was no walk-in shower in our handicap room. Not enough towels provided. The ice machine on our floor didn't work.2017-08-23"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.