"My stay was mostly pleasant. No coffee pot in the room, though. The 1st hotel clerk acknowledged me waiting in line, but the clerk on duty later helped the person in front of me and didn't even look at me. I had a question, but gave up and went to my room.2023-03-02"
"Close to the VA Medical Center. 1st room smelled awful. 2nd room had stains all over the carpet, chairs, and bedspread. The bathroom floor was sticky and dirty. Hotel grounds were covered in weeds, and there was construction going on next door all night. Continental breakfast started an hour late. Won't stay again and don't recommend.2015-01-25"
"There was no warning that the parking lot would be a nightmare of forklifts and tents to prepare for the upcoming Gem Show. The noise from the backup beeping when on from morning to night. The hotel staff was overwhelmed, and bar and food service were unavailable. Don't stay here around the time of the Gem and Mineral Show unless you're part of the show.2023-01-24"
"Great stay from start to finish. The hotel room was immaculate, and the lobby and breakfast nook were clean and well-stocked. The 6th floor had a nice church and mountain view. The front desk clerks were friendly and professional. Parking was easy and free by using your room key, though it took a little getting used to using the key for the elevator. The address was Stone Ave., but the drive up was on Ochoa at the north end of the building.2023-01-30"
"There were homeless camps around the hotel. At breakfast, one woman loaded up her bag with food, leaving little left for other guests.2023-03-04"
"The hotel staff was kind and thoughtful.2020-11-27"
"The room was clean and quiet, but there was no spare blanket and it was chilly. The hotel clerk was personable.2020-01-29"
"The hotel wasn't luxurious, but it was clean, comfortable, and had everything I needed. The room had a microwave, coffee pot, and a nice desk and chair. The staff was attentive. I had an all-around pleasant stay and would return. You can't beat this place for the price.2019-10-19"
"The hotel was being renovated. Good room, but the fire alarm went off twice. Later that night, the power went out. The hot breakfast was OK.2018-12-18"
"The carpet in my hotel room needed to be replaced. There were only 3 luggage carts. I didn't like having to pay for parking.2018-05-10"
"I wasn't told that the hotel was under construction. No lobby available, and there was construction noise in the morning. The room was spacious. Nice bathroom sink, but the shower tiles were old. The staff seemed overwhelmed, and the valet wasn't around when we needed him. Don't stay here until renovations are complete.2018-01-01"
"Great hotel. The staff was so friendly and helpful; ask them for advice.2016-09-06"
"Comfortable room with good beds. Pleasant employees. The breakfast menu was simple and didn't indicate portion size, so we ended up ordering way too much food. Nice experience.2016-02-05"
"The motel room was dirty and had flies and mosquitos. The carpet and bathroom needed cleaning. There was dust everywhere. Don't stay here.2021-08-29"
"Good hotel. I had a pleasant stay.2021-06-05"
"The motel was relatively clean, but the street and train noise was an issue for me. Other guests ran in the hallways and slammed doors. I wasn't able to sleep for 3 nights. Breakfast was good.2019-01-21"
"I had a great stay. All the motel employees were nice and professional.2018-10-09"
"Easy access to Banner University Hospital. The room was nice and clean, and the motel clerks were helpful and friendly. I was pleased.2018-07-31"
"Clean area and room. The hotel clerk was great and personable.2023-03-26"
"The hotel was affordable but older. The staff was great. Many of the guests were wearing ankle monitors, so that was a bit disconcerting.2022-05-23"
"Easy check-in, but the hotel clerks were having some trouble with the computer. Due to a mix-up, someone tried to come in our room while we were sleeping, and then an employee with a master key opened the door. A manager then called saying our room was supposed to be vacant. Apart from that, the room was nice and clean, but the mattresses were too firm and the pillows were too bulky. Friendly staff and nice breakfast buffet.2022-03-07"
"The hotel was great, and the room was clean. The employees were friendly and helpful.2021-08-25"
"The room was clean and quiet, and the hotel clerks were helpful. Didn't get our requested wake-up call, though.2021-08-24"
"Convenient to the airport and DMAFB. The motel was reasonably clean, quiet, and inexpensive. My only complaint was that there was no Bible in the room.2021-04-26"
"The motel looked and felt old, and I had trouble with the key card. No luggage rack, hair dryer, or iron. Got a spark when I plugged something into one of the outlets. You get what you pay for.2021-04-20"
"The motel room was clean but didn't have a fridge, microwave, or coffee maker. There was a large gap at the bottom of the door, and there were dents in the door by the handle. OK if you just need a no-frills place for one night.2018-02-16"
"Easy access to the VA hospital, I-10, and restaurants. Good rates. There was a large gap at the bottom of my room door that let in a lot of debris. No fridge or coffee maker. Noisy place, but I'm nearly deaf so it didn't bother me. The staff was friendly, and there was a Denny's right off the lobby.2017-07-25"
"The motel was OK overall. There was a big gap at the bottom of my room door. No hair dryer, and when I called the front desk to get one, I was told they'd run out.2017-01-25"
"Easy to navigate the 2 miles to Banner UMC. Lots of take-out restaurants nearby. The room was spotless, and the bed was comfortable. Our 2nd night, we stayed in a room with a patio, which we enjoyed. The hotel clerks were so warm. Pretty grounds and pool, and orange trees abundant with fruit. Beautiful lobby bar, and they still had those great chocolate chip cookies. The restaurant was closed because of Covid.2021-03-11"
"Not a pleasant experience. The wallpaper in our room was peeling. The bathroom was old and had rust and mold everywhere. The sink leaked and didn't drain well, and the stopper kept coming out. We had to call security at 2 AM due to loud partying in the next room, and it took a half hour for the noise to quiet down. Don't stay at this hotel.2017-06-08"
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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