Embassy Suites Downtown & Town Lake Austin 300 South Congress Avenue,
Austin, TX 78704 US
Embassy Suites Downtown & Town Lake Austin 300 South Congress Avenue, Austin, TX 78704
Upscale, smoke-free, all-suite, downtown hotelLocated near Congress Avenue Bridge 9 floors, 260 suites Heated indoor swimming pool - fitness center Restaurant - lounge 24-hour business center Free hot breakfast buffet Internet access costs $11 per night Parking costs $15 per night
Room needed better soundproofing - sofa bed was dirty and in terrible condition - staff stood around talking instead of assisting guests - front entrance was usually blocked by vehicles, leaving nowhere for guests to load and unload their vehicles - one employee asked us to move while we were still unloading; when I tried to talk to the manager about it, he told me he was busy helping another guest - had to pay for parking - wouldn't stay again.
Convenient location - room was clean - staff was hospitable - had to pay for parking.
Not a good value - room was grubby - AC didn't work well - hallway was dirty - nice lobby.
Nice suite - plenty of hot water for showers - front desk clerks were helpful - exercise room had towels and bottled water - awesome continental breakfast and evening reception - great stay.
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