Our Customer Service

We enjoy helping people, and we take pride in providing our customers good service.

We answer email questions quickly. Please send your questions to service@hotelguides.com.

When you make a reservation, we will send you an email confirmation message within minutes.

If you experience a problem at a hotel you booked through HotelGuides.com, we will do everything we can to get the problem solved to your satisfaction.

We appreciate your business and welcome your questions, comments, and suggestions.

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We hope you enjoy your trip.

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HOTEL TIPS

Tip 1 – Beware of non-refundable hotel reservations that could cost you a lot of money if you change or cancel them.

Tip 2 – Read cancellation policies carefully before you make a reservation.

Tip 3 – When you make a reservation, you will receive a confirmation email. Print it and take it with you to the hotel.

Tip 4 – The earlier in the day you check into a hotel, the more likely you will get a room or suite that matches your preferences.

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