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Our Customer Service Phone Numbers | HotelGuides.com
Our Customers Have Booked Over 5,000,000 Hotel Reservations
     

Our Customer Service Phone Numbers


You can easily view your reservation, cancel your reservation, or extend your stay online:

Please call the numbers below if you have a question about a reservation you've already made.

Please have your HotelGuides confirmation number ready.

  • 1-800-916-4526 – from US and Canada

  • 001-843-724-0787 – from other countries – toll call

These numbers are answered

Monday-Saturday – 8 am to midnight US Eastern time
Sunday – 9 am to midnight ET

Our customer service email address is service@hotelguides.com.






It is very easy to work with HotelGuides. I have used them for years and have never had a problem they couldn't solve.

- Michelle H.
  • Why Book Here?
    • Pay at hotel
    • Live Agents
    • Lowest price
    • All Room Types Available
    • Group Rates
  • See more reasons


Hotel Booking Tips
  1. Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas?
  2. Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night.
  3. Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty?
    More >
  4. When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
  5. The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.



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