"Located downtown near Navy Pier. Very nice hotel. But if you even touch something in the mini-bar, it will be charged to the room. Staff was friendly. Parking was expensive.2015-03-01"
"The hotel was nice, and a short walk to good food, stores, and Navy Pier. The room was well-cleaned, and the employees were helpful. Get an all-day parking ticket, then you can come and go. We found it easier to walk instead of drive. We'd definitely stay here again.2023-06-25"
"Great hotel stay. We were surprised by the $90 deposit for incidentals, though it was refunded at checkout. Stay here.2019-01-15"
"Convenient location with great city and lake views. The hotel was competitively priced. Unfortunately, we experienced long check-in lines, long breakfast lines, misplaced luggage, and elevators with minds of their own.2015-08-06"
"The hotel was excellent. The room was spacious, and everything was clean. The staff was welcoming and friendly.2021-09-12"
"Great location; about a 15-minute walk to the "L" train. Short walk to the water taxis and some bus lines. The room was nice, but I was disappointed that this hotel only has 14 floors of the building, and all the higher floors are a different hotel. We were hoping for a view of the lake and river.2017-09-07"
"The hotel was off the main thoroughfare, but there were good restaurants within walking distance, and taxis were readily available. Handsome lobby and room, and the bathroom was unusually spacious. I had a glimpse of the lake, the Chicago River, and the Ferris wheel at Navy Pier from my room.2017-05-18"
"A bit hard to access due to minimal signage. Nice hotel room and quick room service. When we asked for an early check-in, we were told it would be under a half hour before we could get in our room, but it was 90 minutes. The in-room food and drinks were overpriced.2018-08-05"
"Walk to everything. The room was nice, and the new bar was great. Stay at this hotel.2019-10-31"
"Great location. The hotel room was clean and spacious, with a great view of Michigan Avenue. There were a fridge, ironing board and iron, and large, flat-screen TV with streaming services. No blackout curtains. The public spaces were more than adequate.2018-08-28"
"A beautiful hotel with awesome rooms and comfortable beds. The breakfast buffet was good, and the wait staff was efficient. The only negative was that there was only one front desk clerk at check-in and checkout, so there was a long line. Definitely stay here.2019-07-31"
"The hotel was close to major attractions. We had to change elevators every time we left the hotel, which was a bit frustrating. No meat at breakfast. Overall, I was satisfied with our stay.2016-03-07"
"The location was incredible; I walked everywhere. Great rates, too. Nice bar in the lobby, and the parking garage was attached to the hotel. I plan to stay here again.2018-12-14"
"An outstanding hotel. Great service, bar and restaurant, and the bartender was super. I highly recommend staying here.2018-10-04"
"Close to everything. The TV was in an awkward place, and the closet wasn't deep enough. Maybe it was because we had a corner room at the hotel.2017-07-05"
"Good location. The AC was loud, so I had to change rooms. The room was newly renovated, but the hallways and lobby were tattered. The elevator was really slow. An OK place, but I wouldn't stay at this hotel again.2019-08-22"
"Great location; we walked to Kris Kringle Christmas Mart and good restaurants. The hotel was tastefully updated, and the staff was helpful. The rooms were small, but we loved staying here.2018-12-30"
"The carpet was old and smelled weird. Good hotel clerks, but the housekeepers didn't adequately clean the room or re-stock supplies.2015-10-22"
"I loved the original art deco details in the lobby, but the service was tepid. The hotel clerks could be replaced by computer screens, and the patrons would be better off. The room was tiny and utilitarian. Mine came with a running toilet and privacy screen that was stuck open, allowing light into the room all night. An average place, but pricey because of downtown Chicago rates.2023-10-10"
"The hotel was clean, and the staff was friendly. I highly recommend staying here.2022-02-27"
"Great hotel, amenities, and breakfast.2021-09-27"
